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Feature Story:

5 Mistakes Brands Make In Local Marketing - And How To Fix Them »

By Lori Alba

If your local marketing efforts have fallen flat, chances are that your franchisees aren't happy, and neither are you. It's not uncommon for brands to run into problems engaging with their franchisees and directing them toward a common marketing vision. The good news is that there are solutions to these challenges. Understanding some of the common mistakes brands make in local marketing can help revitalize a sagging program and re-engage disconnected franchisees. Here are some of the most common local marketing mistakes brands make - and tips on how to fix them.

1) Providing marketing funds to franchisees with too many or too few restrictions
Investing in the local marketing efforts of your franchisees can go a long way in strengthening your relationship and encouraging winning behavior...

Feature Story:

The Future Of Digital Marketing: 15 Predictions For 2015 »

By Eddy Goldberg

A new e-book from automated digital marketing firm Acquisio gathers the thoughts and predictions from 15 digital marketing and PPC experts for what's ahead in the coming year. What follows are brief excerpts of those predictions, which focus mainly on PPC and the changes ahead for digital marketing in general. Click here for a free download of the e-book, "The Future of Digital Marketing: 15 Expert Predictions for 2015."

1. More mobile clicks
David Szetela, Owner and CEO, FMB Media
In 2014, many advertisers saw huge increases in impressions and clicks from smartphones. This trend will continue through 2015. Mobile clicks will often represent the majority of clicks available to advertisers.

2. Mobile PPC goes mainstream
Founder and SEM/PPC Strategy Consultant, Big Click Co...

Feature Story:

Improve Your Franchise Marketing System-Wide: 5 Tips »

By Corey O'Donnell

Franchises are different. They are not like the monolithic enterprise businesses with centralized decision-making and abundant resources, nor are they a series of related small businesses. In a franchise business, the decisions, financing, and implementation of business decisions are shared or distributed between the members of the network. To function effectively, franchisors and franchisees must collaborate, but facilitating this communication between franchisors and franchisees presents a major challenge. It's the space between the franchisor and franchisees - the communication, data, and decision-making gap - that must be overcome for a franchise to succeed.

When it comes to marketing, this is further complicated by the addition of dozens of new channels, technologies, and tactics...

Feature Story:

Social Media Roundup: December 9, 2014 »

By Daniel Lieberman

social media, franchising, social media marketing, online marketing, consumer marketing, digital marketing, social media tools, holiday marketing, Experian, video marketing, social video, online pricing, Twitter for Business, Pinterest, marketing to men,
Daniel Lieberman, Daniel Lieberman Digital

TEASE: Social media marketing news you can use. This week: holiday marketing trends and predictions, leveraging social video, online price variations, Twitter for Business, and guys on Pinterest.


Social Media Roundup: December 9, 2014

By Daniel Lieberman

2014 Holiday Marketing Trends and Predictions
A study by Experian Marketing Services examines some of the marketing trends for the 2014 holiday shopping season...

Feature Story:

10 Must-Read Books For Leaders, Part 2 »

By Paul Jun

In the previous issue, we ran the first five of these "must-read" business books. Here are the next five, whose authors include Cyrus the Great (2500 years ago) on leadership and war, a present-day neuroscientist on lying, and business contrarian Stanley Fish on writing a sentence - and reading one.

6. Lying by Sam Harris
The moment teammates feel compelled to lie, however small or large, it's a sign that the very foundation that builds morale, understanding, empathy, and belonging are in danger. Trust is fragile but immensely powerful, and one small lie after another can sabotage the foundation that creates thriving organizations.

"To lie is to intentionally mislead others when they expect honest communication...

Feature Story:

The 6 Essential Skills For The New Digital Marketer »

By Eddy Goldberg

More than 90% of marketers suffer from a digital skills gap that directly affects their ability to market in an environment of rapid and accelerating change, according to a white paper from Grovo. To move forward, the report concludes, "companies need to develop their existing talent into digital marketers."

"The Future-Proof Marketer in 2015: Digital marketing's skills gap crisis and the new breed of marketer to solve it" highlights the six essential areas of digital competency for today's - and tomorrow's - digital marketers. Below are excerpts from the white paper.

1) Data gathering
Good analysis requires good data, so being able to obtain it is extremely valuable - especially if the data needs to be integrated from different silos...

Feature Story:

5 Key Marketing Planning Insights For 2015 »

By Jason Knill

In addition to the anticipated release of FRANdata's State of Franchising Report, the Franchise Update Leadership & Development Conference marks the beginning of the 2015 brand, marketing, and lead generation planning season.

These 5 key franchise development marketing insights will help you plan more effectively, generate lower CPLs, increase lead-to-application ratios, and open new markets. And, in the end, you and your team will contribute to another growing year for our industry.

Prediction 1: Franchise prospects fall for YouTube
Next year, YouTube demographics will continue shifting as online viewership increases within more coveted and affluent age demographics.

Facts first. YouTube, as a viewing platform, isn't emerging...

Feature Story:

Social Media Roundup: November 25, 2014 »

By Daniel Lieberman

How To Choose a Great Link Builder
Link building is one of the hard, useful parts of Internet marketing. Much of traditional SEO has lost its mojo since Google's various algorithm updates of the past couple of years. Poor quality links have gone from being marginally useful to downright dangerous, as they attract penalties from Google. To build a strong set of external links that builds your site's authority and brings useful traffic with them, it pays to find a good link builder. Writing on Search Engine Land, Jon Ball, vice president of business development at Page One Power, highlights some key traits to look for when searching for a high-quality contractor to build links for you.

Checking Up On the Competition
It's always good to know what your competitors are up to - especially if you can do it without tipping them off...

Feature Story:

The Top 3 Misperceptions That Derail Local Marketing Success »

By Philip St. Jacques

I met David Buckley, chief marketing officer for Sears Hometown and Outlet Stores at a workshop on franchise consumer marketing I moderated recently.

Feature Story:

The Maids: The Brand Culture Starts At The Top »

By Amy Olson

We asked Amy Olson, vice president of customer experience/marketing for The Maids about the role that the brand's culture plays in creating, framing, and developing its brand message/image to customers. Here's what she had to say.

The Maids has more than 30 years of experience in the highly competitive residential cleaning industry. We know well the importance and challenges of differentiating our brand in the market, and how important culture is in conveying and creating a positive overall brand experience. Personifying the brand culture starts at the top through executive and franchisee leadership.

The personalities of the brand we strive to convey through our culture are professionalism and being detail-oriented, friendly, and considerate...

Feature Story:

Social Media Roundup: November 11, 2014 »

By Daniel Lieberman

Ello!
Ello is the hot new, invitation-only social media network that went public in August. It's free for now, but will eventually adopt a freemium model, adding new features that users will find useful and fun enough to pay for upgrades. Ello has no advertising, no suggested posts, doesn't track your every move, and won't spam your address book. As with Twitter, once you've joined Ello, it may not be immediately obvious what you should do. You'll need to follow some people and post some content to get started. Ello has been getting 34,000 requests an hour for invitations, so you won't lack company for long.

LinkedIn: No More Connecting through Groups
A useful feature of Group membership on LinkedIn has been dropped by the business social media giant...

Feature Story:

5 Things A CMO Should Know (But Often Doesn't) »

By Bob Scaglione

You've put in your time, worked hard and you're now a CMO. Good for you, now get to work. No, seriously, get to work! Your plate is already full.

Back in the day, a CMO was responsible for things like brand identity, brand awareness, and corporate marketing, but today's CMO is responsible for a great deal more. Things like growth, top-line revenue, CRM, and profit are now your responsibilities as well, and experts say your responsibilities will only increase. So get to it, and while you're doing all this new stuff, make sure you stay up to date on all of the ways consumer marketing is changing. Make sure you're an expert on all things digital, have a deep understanding of social media, and know exactly how each of your consumers wants to be spoken to...

Feature Story:

Report: Small Businesses Avoid Digital, Social Marketing »

By Brandmuscle

Social media and digital marketing are receiving considerable attention and visibility as highly effective, must-have marketing tactics, particularly for larger enterprises. However, a report from Brandmuscle reveals that many smaller local affiliates are slow to adopt social and digital media because of concerns about complexity. Instead, they are favoring some (but not all) of the more established marketing tactics (e.g., local events, direct mail, and coupons).

The report surveyed hundreds of local dealers, agents, and franchisees across a wide range of industries and asked them to share insights on their local marketing experiences. Brandmuscle, a local marketing automation platform provider, compared the results to those identified by tracking more than $2 billion in co-op and channel investments made by Brandmuscle clients over the past 3 years...

Feature Story:

5 Ways To Stop Sabotaging Your Content Marketing »

By Ellen Gomes

Today, marketers create, launch, and leverage content faster than ever. But to stay at the top of their game they juggle many moving pieces, while working to avoid the common pitfalls that plague content creation. We've identified five common issues that sabotage a content marketer's efforts to create content that delivers value and supports the reader in their buying lifecycle. Avoid the following to secure your content's success.

Feature Story:

Social Media Roundup: October 28, 2014 »

By Daniel Lieberman

Marketers: You Think You're Funny? Use It!
Is comedy right for your brand? This piece by Larry Kim, founder of WordStream, makes a case for humor in marketing. While he reminds aspiring comedy creators they need to be careful, as it's easy to cross the line, he comes down on the side of adding some laughs to your marketing. Marketers with not-very-sexy products can benefit from lightening up their pitch a bit... or a lot. The results can be dramatic: nobody ever thought insurance was cute before a certain gecko arrived on the scene.

10 Tips for Optimizing Mobile Websites
We all know the importance of mobile for today's marketing. This blog by Rocco Baldassarre on Search Engine Journal rounds up 10 must-have practices for optimizing your mobile website...

Feature Story:

CruiseOne: Ingraining The Brand Culture From The Start »

By Kerry Pipes

We asked Rosemarie Reed, vice president of marketing at CruiseOne, about the role the brand's culture plays in creating, framing, and developing its brand message/image to customers. Here's what she had to say.

CruiseOne's reputation as the go-to travel agency for customers worldwide began 22 years ago and has only strengthened through the years. We recognize that our franchisees are our gateway to cruise and vacation customers and that there is a correlation between an engaged franchise network with profitability and customer loyalty. Therein lies the challenge. How do we create a knowledgeable, engaged network of more than 900 franchisees and guarantee that the customer experience will be the same regardless of which franchise you work with? While we can't force our franchisees to embody our brand culture, our end goal is to always instill in them a sense of pride that will resonate with customers and create a positive experience so they become lifelong loyal customers...

Feature Story:

Emails Rejected? 9 Reasons Why--and How To Fix It »

By Jared Flamm

It's email dating 101: there's nothing worse than waking up, checking your email, and find that annoying email from last night - trying to get back into your inbox for a second round.

As with dating, a lot can go right in an email. The person you're currently sharing your message with might just be the perfect customer for your brand. Your email might appeal to their needs and build a lifelong relationship. Or your recipient may discover that while you two have no chemistry, your product would be a perfect match for one of their friends.

But (also like dating) a lot can go wrong. If you're striking out in your email campaigns, you've got to tweak your pitch. Here are nine reasons that marketing emails get rejected - any of these sound familiar?

1...

Feature Story:

Franchise Marketing Funds: Frequently Asked Questions »

By Janet Muhleman

Franchisors often ask us when they should activate their franchise marketing fund. They may have a requirement for marketing spending in their FDD, but may not be collecting or spending the money centrally. They may also have older agreements with different spending requirements in their system and have concerns about how to structure a fund that is equitable.

We recently helped a 300-unit franchise system activate their national marketing fund. They took a very thoughtful, inclusive approach and successfully launched their program with nearly 100% compliance. We thought it would be helpful to recap that approach, but realized that we needed to back up and explain a few things about ad funds first. The result is a series of articles that will cover a lot of related topics...

Feature Story:

Social Media Roundup: October 14, 2014 »

By Daniel Lieberman

Promoted Pins: Pinterest Analytics Offers New Tracking Features
Pinterest business users will want to explore the updated Pinterest Analytics tool. The new version adds information about your top pins and boards in the Pinterest Profile section. The Audience area gives you a look at what Pinterest users are choosing to look at and pin. It can be filtered to look at all audiences, or focused on just your followers. "The new Pinterest Analytics tool gives you access to a variety of data, including how potential customers interact with your pins beyond your website," says Kim Vij, writing on Social Media Examiner. More information can be found on the Pinterest website.

Beating the Facebook Algorithm
Over the past year, Facebook has been making life much harder for owners of its Business pages...

Feature Story:

Mobile Apps: Help Your Customers Spend More! »

By Tom Epstein

According to the National Restaurant Association,


Learn More

2015 Annual Franchise Development Report    

Franchise Update Magazine »

Issue IV, 2014


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