2017 Annual Franchise Development Report
This panel of experts will discuss key findings in the annual mystery shop report and its importance in the sales process. We’ll discuss the process improvements our panelists made that offered the opportunity to win the award for their brand.
Introduction: Diane Phibbs, EVP & Chief Content Officer, Franchise Update Media
Moderator: Jeff Sturgis, CDO, Fazoli’s
- Michael Arrowsmith, CDO, Captain D’s
- Art Coley, CEO, CDI / InXpress
- Todd Owen, Owner, Alpha & Omega Franchising
- Charles Willis, CEO, Pinot’s Palette