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NextGen

Stay ahead of the curve with our new focus on NextGen technologies and practices in franchising. This forward-thinking section explores the latest trends shaping the industry, from AI-powered customer engagement and digital transformation to sustainable practices, robotics, and innovative operational models. Dive into expert insights, success stories, and practical strategies to harness these advancements, driving growth and efficiency for the franchises of tomorrow. Whether you're an emerging entrepreneur or a seasoned franchisor, discover how to stay competitive in the ever-evolving franchise landscape.

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McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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Second-generation owner gains valuable experience from his parents while being a franchise partner with them at a Sola Salons location in Boulder, Colorado
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Second-generation franchisees should embrace the foundation of what their parent built while also adding new qualities to the business
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Multi-unit franchisee carries on her mother's legacy in senior care services
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Franchise executives weigh in on strategies to increase their closing rates on the leads they receive
  • Katherine LeBlanc
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Advances in technology can enhance the customer experience while also improving back-end operations
  • Kevin Behan
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Franchise brands are increasingly using digital platforms to reach customers and franchise prospects
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When communicating with prospects, the power is in pairing automation with personalization
  • Dennis Leskowski
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Franchise executives shared what they are seeing in frandev and how technology is helping reach candidates
  • Kevin Behan
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How AI-driven ad platforms are reshaping national and local performance at scale
  • Steve Buors
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New annual report shows an increase in how franchise development teams are using artificial intelligence
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It's time to leave the AI parlor tricks behind and share your unified message to potential franchisees
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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AI platforms can assist marketing teams by streamlining production and increasing overall efficiency
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Franchise tech isn't about building for a brand or a store; it's about building for both
  • Dennis Leskowski
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AI succeeds when focused on critical challenges, fits into existing operations, and measured by real outcomes
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Franchise leaders at FCXC 2025 stressed a balance: use tech smartly, but never lose the human connection that builds trust
  • Kerry Pipes
  • 3,573 Reads 4 Shares
Franchisors handle much of the work in researching and implementing technology solutions for the entire system
  • Stefan Figley
  • 5,440 Reads 14 Shares
AI is everywhere these days. What can it do for you?
  • Eddy Goldberg
  • 4,084 Reads 4 Shares
By centralizing and thoughtfully integrating AI, franchisors can help their networks thrive
  • Dennis Leskowski
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When technology, operations, and marketing are aligned, the result scales effortlessly across the franchise system
  • Paul Molinari and Paul Wilbur
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Franchises are increasingly using AI agents to quickly respond to inquiries, follow up with leads to help scale their system
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Making the right choice about technology can reshape a franchise's path to growth
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McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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Advancements offer franchise owners fresh ways to help them thrive
  • Tij Bedi
  • 4,222 Reads 7 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 7,636 Reads 5 Shares
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