Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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October 9th, 2019
 Qiigo unifies digital marketing for national brands and their locations, building brand unity and success helping businesses get found locally. Through superior service, strong relationships and a comprehensive technology platform Qiigo delivers...
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To retain your customers, pair technology with a human touch.
- Kurt Krake
- 1,432 Reads 31 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,258 Reads 24 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,412 Reads 38 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 1,872 Reads 42 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 810 Reads 13 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 1,432 Reads 21 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,400 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,382 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 1,447 Reads 20 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 1,521 Reads 16 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,407 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,313 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,219 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,459 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,040 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,416 Reads 39 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 7,774 Reads 66 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,368 Reads 27 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,036 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,557 Reads 31 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,379 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 2,154 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,683 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
- John DiJulius
- 5,183 Reads 19 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
- John DiJulius
- 6,249 Reads 83 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
- Sara Wykes
- 3,260 Reads 37 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
- John DiJulius
- 6,051 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
- John DiJulius
- 5,590 Reads 33 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
- John DiJulius
- 4,640 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
- John DiJulius
- 9,876 Reads 16 Shares
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