Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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August 13th, 2019
 BrandWide offers a software platform and services to help franchise brands grow and make their franchisees successful. We also offer full-service digital marketing & lead generation services for the franchisor’s brand and the franchisees.
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The #1 skill a great leader must learn to master.
- John DiJulius
- 641 Reads 13 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 1,195 Reads 19 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,175 Reads 13 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,158 Reads 36 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 1,192 Reads 17 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 1,295 Reads 14 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,286 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,168 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,091 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,328 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 920 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,271 Reads 39 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 7,458 Reads 63 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,123 Reads 25 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 1,803 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,435 Reads 31 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,283 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 2,010 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,556 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
- John DiJulius
- 5,082 Reads 19 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
- John DiJulius
- 6,140 Reads 83 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
- Sara Wykes
- 3,101 Reads 37 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
- John DiJulius
- 5,934 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
- John DiJulius
- 5,498 Reads 33 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
- John DiJulius
- 4,499 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
- John DiJulius
- 9,769 Reads 16 Shares
Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
- John DiJulius
- 24,965 Reads 11 Shares
Dealing with customer complaints that make it to senior executives is a critically important strategy.
- John DiJulius
- 4,358 Reads 5 Shares
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
- John DiJulius
- 2,229 Reads 14 Shares
Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.
- John DiJulius
- 3,849 Reads 17 Shares
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