Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
November 21st, 2023
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CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
- 1,422 Reads 1 Shares
A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
- 2,424 Reads 6 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
- 2,992 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
- Annie Oeth
- 1,751 Reads 1 Shares
Focus on your needs as well as the customer's
- John Tschohl
- 1,767 Reads 29 Shares
Does your organization understand the power of the service strategy?
- John Tschohl
- 1,450 Reads
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 1,530 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 1,194 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 1,784 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
- 1,814 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
- John DiJulius
- 2,017 Reads 3 Shares
Our July roundup of consumer experience news and trends
- Eddy Goldberg
- 1,587 Reads
Build (or improve) your customer service culture with these 9 principles
- John Tschohl
- 3,213 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
- Bob Phibbs
- 1,796 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
- John DiJulius
- 2,604 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
- Eddy Goldberg
- 2,849 Reads 6 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
- Cynthia Sener
- 4,518 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
- John DiJulius
- 2,403 Reads 4 Shares
1 ways to improve your customer service and make 2023 your best year ever!
- John DiJulius
- 2,370 Reads 6 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
- Eddy Goldberg
- 2,507 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
- John Tschohl
- 2,056 Reads 5 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
- Eddy Goldberg
- 2,413 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
- Eddy Goldberg
- 2,330 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
- John DiJulius
- 3,272 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
- John Tschohl
- 2,753 Reads 6 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
- John Tschohl
- 2,063 Reads
As a recession looms, history shows that great customer experience brands outperform in any economy - how’s yours doing?
- John DiJulius
- 3,698 Reads 8 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
- Eddy Goldberg
- 2,210 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
- John Tschohl
- 3,075 Reads 4 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
- John DiJulius
- 3,635 Reads 1 Shares
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