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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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BrandWide
BrandWide offers a software platform and services to help franchise brands grow and make their franchisees successful. We also offer full-service digital marketing & lead generation services for the franchisor’s brand and the franchisees.
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Kona Ice
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Kona Ice
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Kona Ice
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The #1 skill a great leader must learn to master.
  • John DiJulius
  • 641 Reads 13 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
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What is the one best thing customer experience brands do differently?
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New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
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The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 1,192 Reads 17 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 1,295 Reads 14 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 1,286 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
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If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
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What do the best customer experience brands do differently?
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
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Oxi Fresh
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Oxi Fresh
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Oxi Fresh
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4 tips on providing consumers with the convenience and choices they want.
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Customer loyalty may be your most important metric of success.
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Tips and tactics for optimizing the customer experience and the bottom line.
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How smartphone addiction is harming our people skills and creativity.
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Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
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Can a company's customer service go from bad to great?
  • John DiJulius
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How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
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Can your brand's front-line customer service go from bad to great?
  • John DiJulius
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There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
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Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
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Elements Massage
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Elements Massage
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Elements Massage
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How 7 franchisees are using their loyalty programs to attract and retain customers.
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One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
  • John DiJulius
  • 5,934 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
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To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
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Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
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Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
  • John DiJulius
  • 24,965 Reads 11 Shares
Dealing with customer complaints that make it to senior executives is a critically important strategy.
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  • 4,358 Reads 5 Shares
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
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Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.
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