Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
 Published quarterly, Multi-Unit Franchisee Magazine is dedicated exclusively to Multi-Unit Franchisees. It delivers vital information and business solutions multi-unit franchisees seek to help strengthen their franchise systems and grow their brands
Request Info
|
Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
- John DiJulius
- 1,302 Reads 1 Shares
How to overcome being relationship disadvantaged in a digital economy?
- John DiJulius
- 2,283 Reads 2 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
- Eddy Goldberg
- 1,705 Reads
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
- Alex Zlatin
- 2,629 Reads
4 service recovery techniques to keep your customers coming back.
- John Tschohl
- 2,259 Reads 1 Shares
Welcome to the Relationship Economy!
- John DiJulius
- 2,630 Reads 4 Shares
How investing in customer service can boost your bottom line.
- John Tschohl
- 2,067 Reads 3 Shares
5 traits are required to building successful relationships.
- John DiJulius
- 1,930 Reads
How healthy is your relationship with the Relationship Economy?
- John DiJulius
- 1,315 Reads 2 Shares
To retain your customers, pair technology with a human touch.
- Kurt Krake
- 2,178 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,686 Reads 6 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,906 Reads 3 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 2,464 Reads 5 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 1,142 Reads
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 2,174 Reads 1 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,946 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,889 Reads
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 2,343 Reads 3 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 2,539 Reads 3 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,752 Reads
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,717 Reads 1 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,579 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,817 Reads 1 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,439 Reads
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,844 Reads 3 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 9,045 Reads 3 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 3,476 Reads 1 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,853 Reads 4 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,977 Reads 1 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,670 Reads
| Page 1 of 2 | ^ Return to Top | 1 2Next |
The franchise opportunities listed above are not related to or endorsed by Franchising.com or Franchise Update Media Group. We are not engaged in, supporting, or endorsing any specific franchise, business opportunity, company or individual. No statement in this site is to be construed as a recommendation. We encourage prospective franchise buyers to perform extensive due diligence when considering a franchise opportunity.
