Study Finds The UPS Store "Most Competitive Retailer" for 2007

By: The UPS Store | 0 Shares 127 Reads

SAN DIEGO, March 1, 2007 -- Results of a recent independent study have identified The UPS Store® as the most competitive retailer for 2007. The study, "New Dynamics that Create and Build Retailer Competitive Advantage 2007," stresses how a brand interacts with customers as a driving force in maintaining a competitive edge.

The results of the study, conducted by Kanbay Research Institute (KRI), were released at the National Retail Federation's (NRF) 96th annual convention. The study identified the key competitive strengths of The UPS Store as its staff competence, reputation as a retail leader, and the convenience of its locations.

"All of The UPS Store franchisees take great personal pride in this honor," said Stuart Mathis, president of Mail Boxes Etc., Inc., franchisor of The UPS Store brand. "It tells all of us that our customers are responding favorably to our efforts to provide world-class customer service—a commitment we intend to maintain and reinforce."

The report also singled out the entrepreneurial mindset of franchisees, a fair pricing model, and innovative franchisee training programs as other key factors in determining the ranking.

Details of the study are available at https://www.kanbayresearch.com/ups.php

About The UPS Store
The UPS Store and Mail Boxes Etc. retail locations are franchised by Mail Boxes Etc., Inc. (MBE), an indirect subsidiary of United Parcel Service, Inc., a Delaware corporation. Together The UPS Store and Mail Boxes Etc. locations comprise the world's largest franchise network of retail shipping, postal and business service centers, with more than 5,800 locations around the world. In the United States, The UPS Store and Mail Boxes Etc. locations are independently owned and operated by licensed franchisees of Mail Boxes Etc., Inc. Outside the United States, locations are owned and operated by MBE master licensees or their franchisees. For additional information, please visit www.theupsstore.com or www.mbe.com.

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