Coverall Cleaning Concepts Names Support Centers of the Year

By: Coverall North America, Inc. | 1 Shares 201 Reads

Tampa, Baltimore & Osaka Support Centers Earn Top Honors from Franchisor

BOCA RATON, FL (July 2nd, 2007) — Coverall Cleaning Concepts, one of the world's largest providers of commercial cleaning services, announced today that it has awarded 2006 Support Center of the Year honors to its sales and service Support Centers in Tampa, FL, Baltimore, MD, and Osaka, Japan. The recognition is based on the cumulative performance of each Support Center and the franchise locations it supports, including new franchise and account sales, account retention and growth. The three winners were selected from the company's 90 Support Centers worldwide.

The Tampa Support Center was recognized as Regional Support Center of the Year for the second year in a row, in part because of a significant expansion of the customer base in its territory from 1,300 to 1,500 accounts during 2006. The Tampa Support Center opened in 1990, manages 180 Coverall Cleaning Concepts Franchise Owners in the Tampa metropolitan area, and supports a mix of general office, retail and healthcare clients under the leadership of Divisional Director Brian Otero.

The Baltimore Support Center was also a repeat winner, earning Master Support Center of the Year kudos for the third consecutive year for consistently high performance. The Support Center opened in 1990, oversees 262 Coverall Cleaning Concepts Franchise Owners, and manages 1,025 customer accounts in the greater Baltimore area ranging from office buildings, banks, churches, schools and day care facilities to the Fort McHenry National Monument. It operates under the leadership of Master Franchise Owner Tom Gilliland and Regional Director Mike Ward.

The Osaka Support Center in Japan was named International Support Center of the year for its unbeatable servicing of its 2,995 customer accounts under the direction of Franchise Owner Matsui-san and President Oda-san. Since opening its doors in May 1996, this Support Center has won this award 4 previous times and has continually proven its dedication to the franchise system. As of May 2007, the Support Center manages 177 Franchise Owners in Osaka and the surrounding areas

"Our Support Centers are the eyes, ears and engine of our franchise network. They are not only responsible for franchise sales and supervision but for ensuring that every business or facility we service is pleased with their work," said Ted Elliott, President and Chief Executive Officer of Coverall Cleaning Concepts. "These awards are our way of showing our appreciation to those Support Centers that have excelled in contributing to the Company's overall growth and success."

Currently, Coverall Cleaning Concepts has almost 9,000 Franchise Owners servicing nearly 50,000 customer accounts around the world, including small and large office buildings, industrial complexes, healthcare facilities, banks, department stores, corporate headquarters, and even historic sites.

This growth has led to recognition as the eighth largest franchise chain by domestic units by Franchise Times magazine, one of the fastest-growing franchises and best franchises for home-based businesses by Entrepreneur magazine, and the #3 home-based business for African-Americans by Black Enterprise magazine.

Coverall Cleaning Concepts' Franchise Owners provide cleaning services 24 hours a day, 365 days a year. Service offerings include routine cleaning as well as a menu of specialized and premium services including hard floor care, carpet cleaning, window/blind cleaning, restroom sanitation, ceiling and wall cleaning, and fire/flood restoration. All technicians meet U.S. standards for minimizing risk of disease transmission through proper cleaning techniques.

About Coverall Cleaning Concepts
Founded in 1985, Coverall Cleaning Concepts is one of the world's leading commercial cleaning franchising companies with a worldwide network of more than 90 Support Centers and 9,000 Franchise Owners. The Company's Franchise Owners currently services nearly 50,000 customers in over 90 metropolitan areas, including small and large office buildings, industrial complexes, banks, department stores, corporate headquarters, and a wide variety of other accounts. In addition to general janitorial services, Coverall Cleaning Concepts Franchise Owners specialize in cleaning healthcare facilities. The Company has built its healthcare practice to comprise nearly 20% of its customer base, and has developed a proprietary healthcare cleaning program designed to reduce cross-contamination and aid infection control.