1-800-Pack-Rat Improves Efficiency, Provides Real-Time Customer Satisfaction With TeleNav

By: 1-800-PACK-RAT | 0 Shares 207 Reads

Portable Storage and Moving Company Implements Cell Phone GPS Technology

SUNNYVALE, CA and WASHINGTON, DC--(Marketwire - January 23, 2008) - 1-800-Pack-Rat, LLC has implemented TeleNav's cell phone GPS technology to increase efficiency and better serve its customers. The portable storage and moving company is introducing TeleNav Track™, a mobile resource management service that provides real-time information for managing field operations and enhanced on-the-go communications.

1-800-PACK-RAT is a leader in the portable moving and storage industry with more than 48 company and franchise-owned locations throughout the United States.

The TeleNav Track service will be used by 1-800-PACK-RAT to improve communication with drivers in the field and to assist with obtaining turn-by-turn GPS driving directions on demand. The new GPS technology will also help 1-800-PACK-RAT manage scheduling, locate trucks and monitor the safety of the fleet.

With TeleNav Track, drivers may view appointment changes directly on their cell phones. In addition, dispatchers can observe driving speeds, compare progress against drivers' routes and calculate exact arrivals in real-time.

"In the past, we lacked an effective way of accurately tracking employees and field based storage units. We were also missing critical insight into key productivity measurements," said Jason Botts, Director of IT at 1-800-PACK-RAT. "With TeleNav Track, we saw significant improvements in staff efficiency and accountability, as well as an increase in the overall quality of our customer service. We are now better able to manage our field resources and provide the timely information they need to do their jobs effectively."

"Transportation, storage and moving companies need a well-developed resource-management strategy in order to keep their competitive edge and attract new business," said Dr. HP Jin, co-founder, president and CEO of TeleNav. "With improved efficiency, enhanced customer service and instant visibility into their inventory and fleet, companies such as 1-800-PACK-RAT can help keep their clients happy."

TeleNav Track leverages GPS and wireless technologies to provide business management solutions, and operates on mobile phones and PDAs. For further information about TeleNav Track and carrier availability, please visit http://www.telenavtrack.com.

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About TeleNav Inc.

TeleNav Inc., a privately held company headquartered in Sunnyvale, California, was the first to launch a cell phone GPS system in the United States. Deployed by 15 carriers in 21 countries, TeleNav is a global leader in wireless location-based services (LBS). Currently, the company's solutions are available in four continents, including North and South America, Asia and Europe.

TeleNav's solutions include GPS navigation, Mobile Resource Management (MRM), asset GPS tracking (AVL), social networking and local search. The company's flagship product, TeleNav GPS Navigator™, is comparable to in-car systems found in luxury vehicles, offering a superior experience with functionality, such as automatically updated maps and business locations, full color 3D moving maps, traffic alerts and one-click rerouting, location-sharing, business reviews, speech recognition, Wi-Fi hotspot finder, lowest-price fuel finder and more. TeleNav's enterprise application, TeleNav Track, incorporates GPS-enabled tracking, time sheets, wireless forms and navigation. TeleNav Track is a widely adopted service with over 8,000 customer organizations using it today.

TeleNav products are available on more than 200 wireless devices and run on all major mobile platforms currently available. TeleNav's partners include Sprint Nextel, AT&T, T-Mobile USA, Alltel, Boost Mobile, Qwest, SouthernLINC Wireless, Rogers, Bell Mobility, T-Mobile UK, T-Mobile Austria, China Mobile, Vivo Brazil, NII Holdings, Research In Motion (RIM), Motorola, Samsung, Sanyo, LG, Palm, HTC, Hewlett-Packard, Nokia, NAVTEQ, Tele Atlas, deCarta, INRIX, Qualcomm and SiRF Technology Holdings.

For more information on TeleNav, please visit www.telenav.com.

About 1-800-Pack-Rat, LLC
1-800-PACK-RAT, originally founded as a regional portable mini-storage business, has grown to become a leader in the emerging portable storage and moving industry. With over 48 company-owned and franchise-owned locations that serve the needs of both residential and business customers, 1-800-PACK-RAT is the simplest way to store and move your stuff. For additional information about 1-800-PACK-RAT and for franchise opportunities please visit www.1800packrat.com.