TWO MEN AND A TRUCK(R) Ranks Highest in Customer Satisfaction in J.D. Power and Associates Study
LANSING, Mich., Oct. 14 // PRNewswire // -- TWO MEN AND A TRUCK(R) has earned top honors in a recent J.D. Power and Associates study measuring customer satisfaction among full-service moving companies. The Company is the largest independent mover in the nation with more than 200 independent franchises operating across the United States and abroad.
According to J.D. Power and Associates' 2008 Full-Service Moving Company Satisfaction Study(SM), TWO MEN AND A TRUCK ranked highest in overall customer satisfaction among the leading national moving companies. The study ranked customer satisfaction levels among national moving companies based on responses from nearly 3,000 consumers who have used a full-service moving company during the past 12 months.
2008 marks the second consecutive year TWO MEN AND A TRUCK has received a customer satisfaction award from J.D. Power and Associates, a fact not lost on the Company's president Brig Sorber, who is also one of its founding "two men."
"The moving process is an incredibly personal experience," said Sorber. "We're in people's homes handling some of their most valuable possessions, so maintaining impeccable customer care is at the heart of what we do. This ranking is really a testament to our franchisees and their teams, and to the incredibly high standards they uphold in their businesses."
The Company's approach to moving is defined by a proprietary method called THE GRANDMA RULE(R) which encourages TWO MEN AND A TRUCK's drivers and movers to treat each customer as they would their own grandmother. The "rule" is a key element of the Company's mission to exceed customers' expectations.
In addition to receiving J.D. Power and Associates' top overall ranking, TWO MEN AND A TRUCK was ranked highest in the Study's packing services, on-time delivery and number of lost belongings categories.
TWO MEN AND A TRUCK(R) is the largest franchised moving company in North America. It includes more than 200 locations and more than 1,300 trucks on the road. Each location is independently owned and operated, and sells boxes and packing supplies. Locations complete both home and business moves as well as packing and unpacking services. For more information, call your local TWO MEN AND A TRUCK office or visit http://www.twomenandatruck.com.
SOURCE TWO MEN AND A TRUCK(R)