February 26, 2009 // Franchising.com // Bethesda, MD –- According to the Better Business Bureau (bbb.org) Business Rating System, Case Design/Remodeling maintains an A+ standing. Nationwide, the BBB provides reports on more than four million businesses. The goal of these ratings is to help consumers more easily and quickly identify and compare the reliability of businesses.
The BBB's proprietary ratings formula takes into account 16 weighted factors, using objective information and actual incidences of a business's behavior that have been verified and evaluated by BBB professionals. Ultimately, a letter-grade rating represents the BBB's degree of confidence that a business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.
Rating factors also take into account BBB's opinion as to whether business models and industries operate in violation of the law, misrepresent products and services, and are likely to generate trade practice concerns and/or have high levels of customer dissatisfaction.
"At Case we take great pride in our goal of providing an exceptional client experience on every job", says President Bruce Case. This is evident in the Case Theme, "Clients for Life". Included in this theme is a desire to understand client needs, offer quality advice and the expertise to develop a project that is right, professional and courteous staff, quality workmanship and materials, work that is done right, and good value for the money. "We are proud of the high marks we've received through the BBB and strive to maintain this every single day" adds Case.
Founded in 1961 and headquartered in Bethesda, MD, with additional offices in Chantilly, VA and Falls Church, VA., and with over one-hundred twenty franchise territories nationwide, Case is the nation's largest full-service residential remodeling organization. The multiple award-winning firm continues a long tradition of industry innovation, superior design and excellent remodeling service by offering every client set-time consultation appointments, security-cleared personnel and project warranties.