September 18, 2009 // Franchising.com // FREDERICK, MD - The Glass Doctor® of Frederick franchise owned by Kevin and Jennifer Cuozzo is now open and ready to "fix your panes!"
Glass Doctor of Frederick offers mobile residential, automotive, and commercial glass services in Frederick County and the surrounding area. The shop is open 8 a.m. - 5:30 p.m., Monday through Friday and 8 a.m. - 2 p.m. Saturday. For businesses 24-hour emergency service is available.
"We're pleased to be a part of Glass Doctor, because we know it will fit with our existing businesses," Jennifer Cuozzo said. "We also own Doctor Tint and Details, Doctor Details Auto Salon, and A Touch of Class Limousines. Now we can add window and windshield repair and replacement to the services we can offer our current customers. Plus we can expand our customer base with services like entry door glass, custom mirrors, tabletops and storefronts."
Glass Doctor of Frederick also will offer G12, a one-year guarantee on windshield replacement. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within 12 months of the replacement date, Glass Doctor will repair or replace the windshield glass only at no additional charge to the customer (some vehicle restrictions apply, contact Glass Doctor of Frederick for complete details).
Upon purchasing the franchise, the Cuozzos attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.
"Glass Doctor is a premier choice for glass repair and replacement," said Mark Dawson, president of Glass Doctor. "We're delighted Kevin, Jennifer and their team have joined our franchise team, and we believe their business will be successful because we all operate under the same core values."
Glass Doctor is the nation's largest chain of full-service glass franchises. In addition to replacement services for home, auto and business, Glass Doctor also offers custom glass services, such as tub and shower enclosures, entry door glass and mirrors. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers complete glass repair, replacement and services to the residential, automotive, and commercial markets at more than 375 locations in the United States. Glass Doctor began franchising in 1977 and joined The Dwyer Group, Inc., an international franchisor of service industry companies, in 1998. At that time the company's corporate headquarters relocated to Waco, Texas. Today there are more than 165 Glass Doctor franchise owners across the United States and Canada.