Snohomish, WA --(PR.com)-- Handyman Matters awarded Oleg Malamura with Craftsman of the Year for 2009 at national franchise convention held in Jacksonville, FL. The Craftsman of the Year is chosen as the nation's best based upon their skills in the trade and customer service. The nomination process consists of a letter of recommendation, photos of their work, and testimonials by the office staff and various customers. Once all information was evaluated, the clear choice was Oleg Malamura of Handyman Matters of King/Snohomish Counties.
"I am extremely honored to accept this award from Handyman Matters. This award is a combined effort of hard work and dedication to being the best I can be. And I love sharing this business with others and taking care of our customers and co-workers to the best of my ability," said Malamura, Craftsman.
"At Handyman Matters. when a Craftsman is hired, we conduct the usual process of background check, reference checks, and trade skills verification. These can all be evaluated; however, it's the Craftsman's personality and how he/she exhibits connection to the customer that is unknown. Oleg has consistently exceeded all of my expectations in both work ethic and customer service", said General Manager Greg Haigh. "I have witnessed Oleg donating a day's pay to a fellow employee whose husband was critically injured in a car accident. I have been amazed by his actions of caring – where he, his wife, and two little girls visited a hospitalized customer on Christmas morning. To me, Oleg delivers legendary customer service not only to his end customer but everyone on the team here at Handyman Matters."
The Craftsman of the Year was given to Oleg Malamura by Ram Randolph on February 6, 2010 at the 2010 National Franchise Convention held in Jacksonville, FL.
Pete Lisoskie, owner of the local Handyman Matters describes the environment created for Oleg to thrive; "We have developed a local customer service program called The Extra Mile. What we strive for is not just good customer service but legendary customer service. All of our Craftsman, like Oleg, look for ways to leave a positive and lasting impression upon the customer – in both quality of work and human connection."
Handyman Matters in King County/Snohomish began its operation in January 2005.
Lakewood, Colorado-based Handyman Matters is a nationally recognized franchise concept that serves the repair, restoration and maintenance needs of both residential and business customers. Handyman Matters specializes in small- to medium-size jobs covering a wide range of "around-the-house" handyman tasks, repairs, installations, remodeling, and maintenance found on everyone's to-do lists. Handyman Matters has taken the traditional handyman business and created a tech-savvy handyman service that offers one-stop shopping for both consumers and businesses while providing a pricing model in which customers only pay for the time spent on their project. Handyman Matters has 120 franchisees in the U.S., Canada and Ireland. Eleven franchisees were added in 2009 and Handyman Matters expects to reach 200 franchises by the end of 2011.