June 25, 2010 // Franchising.com // MORRIS PLAINS, N.J. - Weichert Relocation Resources Inc. (WRRI), one of the world's leading providers of relocation and assignment management solutions, has received top ranking in the critical "quality of service" category in HRO Today Magazine's Relocation Baker's Dozen Customer Satisfaction Survey.
HRO Today annually surveys HR and procurement professionals and other buyers of relocation services throughout North America to gauge their overall satisfaction with the service they receive from their relocation management companies. Based on their feedback, WRRI's "quality of service" score surpassed those of all other relocation management companies ranked in the 2010 Baker's Dozen.
"As the leader in customer service based on the feedback of HR customers in HRO Today Magazine's Bakers Dozen Customer Satisfaction Survey, Weichert Relocation Resources demonstrates how a large and diversified organization can still perform at the top of its industry in customer service," said Elliot Clark, CEO of HRO Today. "Given the complexity of relocation services in today's challenging environment, leading this survey is a tribute to their commitment to service excellence."
According to Aram Minnetian, President of WRRI, this achievement is further testament to the success of WRRI's service philosophy, which teaches employees to create "Raving Fans," or customers who are so impressed with the level of service they receive, they become ambassadors of the WRRI brand, willingly recommending the company to others.
"We strive to ensure that every interaction between our colleagues and the thousands of mobile employees we serve each year is distinctive and memorable," said Minnetian. "When we surpass the expectations of relocating employees, they view the companies that moved them - our clients - in the most positive light. This boosts our clients' recruitment and retention efforts and helps them achieve their talent management goals."
Weichert Relocation Resources Inc. (WRRI) is The Next Practices Company, delivering the next generation of relocation and assignment management services that help some of the world's leading companies avoid inventory, increase employee home sales, enhance mobile workforce management and reduce program costs. A Balanced Scorecard Hall of FameTM Company, WRRI provides a unique combination of stability, financial expertise and seasoned leadership that has made the company a trusted, proactive partner to clients throughout the world.