Individuals and Small Businesses Deserve Quality IT Support Too, Say New Oakland Fast-teks Franchise Owners
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Individuals and Small Businesses Deserve Quality IT Support Too, Say New Oakland Fast-teks Franchise Owners

Individuals and small businesses tend to miss out on the skilled IT service larger companies enjoy -- a situation new Fast-teks owners Mike and Dana Serleth intend to remedy

OAKLAND, Calif., Sept. 16 // PRNewswire // -- With 30 years' experience in the IT industry, Mike and Dana Serleth knew when they purchased a Fast-teks On-Site Computer Services franchise that they wanted to continue offering quality support. Mike Serleth was no stranger to solving problems for global companies or small, local businesses: he'd worked with both in the San Francisco Bay Area, from IBM to startup software and service companies. He did begin noticing, though, that small businesses often received the short end of the stick when it came to IT services.

"I became increasingly aware of the need for small businesses to have the same level of support as mid to large businesses," Mr. Serleth states. "In addition, there is an increasing complexity of computers and networks in the home." Fast-teks addresses both of these issues, providing rentable IT services at affordable rates that allow small businesses and busy homeowners alike to easily obtain the support level they need.

Like her husband, Dana Serleth also has an extensive IT background to draw from, having supported large business customers in leadership roles during her own time at IBM, before eventually leaving to become CEO of a non-profit where she initiated many technology projects to enhance education. Her experience hiring independent technology contractors and managing projects was invaluable to the Serleths' decision to own and operate their own Fast-teks franchise.

With the opening of their new Fast-teks branch in Oakland, where they've lived for over 25 years, the Serleths are excited about extending high-quality, on-site computer services to small businesses and private citizens in the area. "Fast-teks is ideal for addressing both markets," says Mike Serleth, "and they have a proven business model." The Serleths' Fast-teks location will serve Alameda, Berkeley, Emeryville, Piedmont, and other areas of the San Francisco East Bay as well as Oakland.

Business IT services often performed by Fast-teks include server support, data recovery, Web design, remote data backup, and much more. Individuals, on the other hand, often use Fast-teks to troubleshoot computer problems, to provide antivirus and security solutions, and to set up home wireless networks. Both types of customers benefit from Fast-teks' software training and many other services.

By using Fast-teks, individuals are able to rent the level of expertise required without spending time and energy trying to figure out complicated IT problems that they may not have the training or experience to understand. Similarly, small business customers are often able to purchase their IT services on an as-needed basis, rather than facing the prohibitive cost of maintaining their own IT personnel.

One specialty of Oakland's Fast-teks branch will be simplifying the use of technology for access to data and media files by consolidating applications and data for home offices or small businesses on servers, says Mr. Serleth. For home users, a local and much-needed specialty will be the enrichment of security for social media use. The branch will also offer expanded services such as "smart meter" technology for management of utility bills, and home health care management, useful as baby boomers retire and wish to stay in their homes while still knowing their doctor and family are looking out for them.

SOURCE Fast-teks, Inc.



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