COLUMBIA, Md., Nov. 29, 2010 // PRNewswire // -- Today, The Cleaning Authority (TCA), a leading residential cleaning service with offices across the US, announced a breakthrough customer service program designed to enhance communications in a way no residential cleaning service has done before.
In a continued effort to provide a much higher level of service and increased value to our customers, local offices can now offer each of their customers their own personal account page, known as MyTCA, on the Internet. The page will be linked to their local office's site, enabling customers to communicate quickly and efficiently with the office, managing their service 24/7, anytime and from anywhere they have Internet access.
For example, customers can go to their MyTCA page and view their cleaning schedule and make rescheduling requests if necessary without a phone call. They can log on and request a special clean in advance of surprise guests arriving. They can let their team know in advance about any areas of the house that might need special attention. The Cleaning Authority also has a generous referral program, and if a customer has a friend or neighbor who might be interested in their services, the customer can simply go to their MyTCA page and download the information that person would need, along with referral rewards they can take advantage of.
As part of this new service, customers will also find additional resources on their MyTCA page, such as recommendations for other local services, such as carpet and/or window cleaning, good local dry cleaners, etc.
And of course, customers can also set up and manage credit card payments directly through their MyTCA page.*
The Cleaning Authority has an exclusive cleaning system, a strong dedication to quality and long been a leader in developing exciting new technologies in their field, and this is the latest in a long series of innovations.
Founded in 1989, The Cleaning Authority currently operates 173 residential cleaning franchise locations nationwide. The company features a unique Detail-Clean Rotation System®, proprietary operations software, national call center, and an extensive employee training program that is a model for the residential cleaning industry. The Cleaning Authority is privately held and headquartered in Columbia, MD.
For more information, visit the company website at www.TheCleaningAuthority.com.
*At participating locations.
SOURCE The Cleaning Authority