February 09, 2011 // Franchising.com // Fort Worth, Texas – Steamatic, the industry leader in cleaning and restoration services in more than 270 franchise territories in the United States and in 25 countries around the world, recently named Steve Boyce as the organization's new Chief Operations Officer. The announcement was made by Bill Sims, president of Steamatic, Inc.
Boyce has owned and operated his own multi-truck cleaning, restoration and home inspection company, and has served as National Sales Manager for the industry's leading chemical manufacturer. He has consulted with major franchises, distributors and manufacturers, and has been a litigation consultant and expert witness.
"Not only does Steve bring many years of experience, he offers Steamatic and our franchise partners unique experience and insight into customer service, operations and many other areas," says Sims. "For example, in just a short time, he has increased our emphasis on customer service, product information and other operations-related matters that helps brand the Steamatic name."
Boyce spent a year with a specialty "dot.com," where he trained chemical engineers in sales and market development, and another seven years as Vice President of Commercial and Restoration Services for a large franchise company.
Involved in the cleaning, restoration and construction industry for more than 30 years, Boyce is an Institute of Inspection, Cleaning and Restoration Certification (IICRC) Master Cleaner, Master Restorer and Senior Inspector, and has taught more than 400IICRC certification classes in the United States, Canada, New Zealand, Australia and England. Over the years, he has taught water damage, fire andsmoke damage, odor control, carpet cleaning, commercial maintenance, upholstery cleaning, carpet repair and re-installation to 8,000+ students.
Steamatic offers cleaning and restoration services through more than 270 franchise territories in the United States and in 25 countries around the world. Steamatic's highly trained and certified technicians work with insurance agents and adjusters, and directly with the public. Restoration services include fire and smoke, water mitigation, mold remediation, and contents recovery; commercial and residential services include carpet cleaning, hard surface cleaning, HVAC and air duct cleaning, and furniture, area rug and drapery cleaning. Steamatic's mission statement is: "Steamatic is committed to making our world a safer and cleaner environment for present and future generations." In 2011, the company celebrates 43 years of franchising.