August 10, 2011 // Franchising.com // ATLANTA - IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], the world's largest hotel group by number of rooms, is honored to announce that both Holiday Inn and Hotel Indigo ranked highest in guest satisfaction among mid-scale and upscale full service hotels respectively in the J.D. Power and Associates' 2011 North America Hotel Guest Satisfaction Index StudySM.
"This tremendous and prestigious honor is the result of hard work and dedication by Holiday Inn and Hotel Indigo team members across our portfolio and we want to thank them for their commitment to delivering such a high level of service to each and every guest," said Gina LaBarre, Vice President, Brand Management, IHG. "Our Holiday Inn global brand relaunch and the attention to detail in every Hotel Indigo location has propelled the brands and helped make us a favorite of leisure and business travelers alike. We are continually committed to delivering a high level of guest satisfaction across all of our brands."
To earn the top satisfaction ranking, Holiday Inn and Hotel Indigo outperformed all other hotel chains in their respective categories, scoring highest in overall guest satisfaction, as determined by seven key measures: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs & fees. The 2011 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2010 and May 2011 from more than 61,300 guests from the United States and Canada who stayed in a hotel between May 2010 and May 2011.
Holiday Inn recently completed a $1 billion global brand relaunch, the biggest ever project of its kind in the history of the hospitality industry. The relaunch includes a renewed focus on quality, improved arrival and welcome features, enhanced bedding and showers, a "Stay Real" service culture and a new and up-to-date look, including a redesigned logo and signage. Hotel Indigo offers guests a unique hotel experience with the modern design and intimate service associated with boutique hotels along with the peace of mind and consistency from staying with the world's largest hotel group. With 37 hotels open globally, each hotel is committed to creating memorable experiences by delivering special touches that really bring the neighborhood and hotel to life for the guest.
With over 1,200 hotels worldwide, Holiday Inn is the most widely recognized lodging brand in the world. In fact, Holiday Inn was one of the first international hotel brands to establish a presence in China in 1984. Holiday Inn provides the services that business travelers need, while also offering a comfortable atmosphere where all people can relax and enjoy amenities such as restaurants and room service, swimming pools, fitness centers and comfortable lounges. The casual atmosphere and amenities such as meeting and on-site business facilities, KidSuites rooms, Kids Eat and Stay Free programs demonstrate the long-standing commitment of Holiday Inn to serving travelers and have helped to establish the brand as "America's Favorite Hotel." For more information about Holiday Inn Hotels and Resorts, including IHG's new timeshare brand Holiday Inn Club Vacations, or to book reservations, call 1-800-HOLIDAY or visit http://www.holidayinn.com/.
Hotel Indigo is an upscale boutique brand that delivers a refreshing and inviting guest experience that is truly reflective of the local community. From the locally-inspired murals to the renewal program where the images, music, scent, and menu items change throughout the year, Hotel Indigo delivers a vibrant, engaging and genuine boutique experience that gives guests the confidence to step out and explore the local neighborhood. Each Hotel Indigo property is unique and designed to reflect the local culture, character and geography of the surrounding area while brand hallmarks ensure consistent and reliable service from location to location. No two hotels are the same. For more information or to make a reservation, visit www.hotelindigo.com, Find us on Twitter www.twitter.com/hotelindigo or Facebook www.Facebook.com/hotelindigo.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on travel ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global company operating seven well-known hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites® . IHG also manages Priority Club® Rewards, the world's first and largest hotel loyalty program with almost 60 million members worldwide
IHG is the world's largest hotel group by number of rooms and IHG franchises, leases, manages or owns, through various subsidiaries, a portfolio of over 4,400 hotels and more than 656,000 guest rooms in 100 countries and territories around the world
IHG has more than 1,100 hotels in its development pipeline and expects to recruit around 160,000 people worldwide over the next few years.
InterContinental Hotels Group PLC is the Group's holding company and is incorporated in Great Britain and registered in England and Wales.