CHICAGO, Sept. 22, 2011 // PRNewswire // -- As the nation's largest fast lube company convened to celebrate 32 years of leadership and plan for the future, Eastern champs, the "River City Raiders," from Jiffy Lube service center #285 in Fort Wayne, Ind., had a milestone of their own to celebrate. The employee team, or "J-Team," emerged as the 2011 J-Team All Stars Champion in the culmination of a months-long battle of 1,500 teams to showcase the knowledge and expertise that helps Jiffy Lube service center employees deliver a top-notch customer experience every day. In addition, the annual Convention was also a time to recognize Jiffy Lube franchisees from across North America for their commitment to excellence and outstanding achievements.
The "River City Raiders" had their game faces on at Sunday's Grand Finals event, the fifth and final round of the competition, beating out Western champions, the "Dukes and Duchess of Albuquerque" from Albuquerque, N.M., to emerge as this year's J-Team All Stars Champions. The competition, now in its third year, celebrates service center employees' dedication, teamwork and commitment to excellence by challenging participating teams to showcase their skills and deliver an exceptional customer experience.
"It was exciting to watch the 'River City Raiders' compete yesterday," said Stu Crum, president of Jiffy Lube International. "This competition sets Jiffy Lube apart – it brings together the best and brightest employees from our nationally-recognized training program, Jiffy Lube University, and allows them to showcase the skills they share with our customers as the faces of our brand every day."
In a fight to the finish, the finalist teams were motivated by peers and spectators in the hope of taking home the title and the $10,000 team prize. The teams were judged by JLI District Managers on their teamwork, operational execution and customer experience skills, as well as how quickly they could perform a Jiffy Lube Signature Service® Oil Change, a preventive maintenance service that involves changing, inspecting, checking/filling and cleaning essential vehicle components.
Owned by Indiana Lubricants, Inc., a Jiffy Lube franchisee, service center #285's J-Team members include: James McHenry, customer service advisor; Bill Hines, upper bay technician; John Bixler, lower bay technician; Maurice Rogers, courtesy technician; and Lora Otto, team leader. "We're thrilled to be taking home the title this year," said Steve Sanner of Indiana Lubricants, Inc. "Our team faced some tough competition, but they pulled through because of their hard work each and every day; this win was well-deserved."
As part of the 2011 Jiffy Lube Convention, Jiffy Lube franchisees and employees were recognized for their achievements over the past year. A highlight of this year's Convention was the announcement of Dave and Joye Griffin of Griffin Fast Lube, LLC, as this year's Franchisee of the Year. The award is presented to the entity that best exemplifies the Jiffy Lube brand and demonstrates ongoing commitment, support, strength and integrity while continuing to display their involvement in the Jiffy Lube business.
The Presidential Store Manager Recognition Award – which celebrates the notable achievements of a Jiffy Lube store manager – was awarded to Ryan Findley of Heartland Automotive Services, Inc. Findley, who manages store #1572 in Chesterfield, Mo., was recognized for outstanding achievement in training, operations, customer service and day-to-day operations, while consistently demonstrating dedication to his team and the Jiffy Lube business.
Michael Merritts (Eastern Division) and Bob Haid (Western Division) took home the 2011 District Managers of the Year Awards based on positive financial impact on their franchisees' businesses, outstanding support in franchisee operations and business insights.
Dedication, Compassion, Respect and Integrity
To find a Jiffy Lube in your area, please visit Locations.JiffyLube.com. Visit JiffyLube.com to find oil change coupons and promotions, Jiffy Lube news articles, community involvement programs and events, franchise information, and employment opportunities. Also, anyone can visit the new Jiffy Lube Facebook community, "Keeping My Ride Alive," to view photos and stories from drivers committed to extending the life of their vehicles, as well as upload photos and stories of their own.
Note to Editors: Photos of award winners are available upon request.
Jiffy Lube International Inc. ("Jiffy Lube"), with more than 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
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SOURCE Jiffy Lube