November 15, 2011 // Franchising.com // Minneapolis, MN - NOVUS Glass, the inventor of windshield repair, is proud to welcome their newest franchisee, Cynthia Lutgen and her husband Jeremy, to their NOVUS Franchise Network.
Mrs. Lutgen spends her time ensuring NOVUS Glass (MO) customers have a positive experience with the organization she runs as president. “A cracked windshield, a broken piece of glass or a power window that does not operate properly is frustrating. I want all our customers to drive away from their experience with us, happy and safe,” stated Mrs. Lutgen.
After researching several glass business opportunities, Mrs. Lutgen investigated NOVUS Glass. “My husband and I had talked about starting our own business for several years but it wasn’t until after we had a couple of bad windshield replacement experiences, involving a national company that I began to think about glass,” said Mrs. Lutgen. “We were encouraged by the longevity, leadership and innovation NOVUS has brought forth to the glass industry for the past 40 years”. After a trip to the NOVUS headquarters in Minnesota earlier this year, the Lutgen’s decided that NOVUS Glass was the right business decision.
The day to day operations, quoting and actual services rendered are conducted by Mrs. Lutgens’ husband, Jeremy. Having spent the last ten years in corporate America in a marketing capacity, the NOVUS franchise has been an American dream come true for him. “A quality product at a competitive price with exceptional customer service is how all businesses should be built. By offering all three, we have been, and will continue to be, extremely successful,” stated Jeremy.
The NOVUS repair first philosophy also matches the Lutgens’ business strategy and environmental concerns. “Safely repairing a windshield rather than replacing the glass saves our customers time and money while reducing the amount of materials placed in our landfills,” stated Jeremy. Approximately 15 million windshields, the equivalent of about 600 million pounds of material, are replaced each year and most end up in landfills.
As a fully functional mobile business, NOVUS Glass (MO) takes every opportunity to exceed their customers’ needs, whether it is working directly with their insurance company or scheduling same day service. “We at NOVUS are excited to have Cynthia and Jeremy Lutgen as our newest representatives in Missouri,” said Keith Beveridge, Senior Vice President of NOVUS, Inc. “Jeremy and Cynthia bring the skill set and business experience needed to be a successful NOVUS franchisee. We know that their contributions will be a positive representation of NOVUS’ high standards of technical and customer service.”
NOVUS® invented windshield repair in 1972. For over 39 years, NOVUS has been and remains the industry’s research & development pioneer. NOVUS has been awarded more U.S. Patents for windshield repair than the rest of the windshield repair industry combined. For more information visit us at www.novusglass.com or call 800-77NOVUS (800-776-6887) for a NOVUS location near you. For franchise development information, contact Jim Olson at 800-944-6811 or firstname.lastname@example.org.