RadioShack Launches Free Expert Support for Mobile Devices
Mobile Product Support from RadioShack Now Available for Tablets and Cell Phones
FORT WORTH, Texas, Nov. 16, 2011 /PRNewswire via COMTEX/ -- RadioShack Corp. (NYSE: RSH), a leading national retailer of innovative mobile and personal technology products, services and accessories, has launched a Mobile Product Support service available at no cost to customers who purchase mobile devices, including tablets, in-store at any of RadioShack's 4,500 U.S. retail locations.
Starting today, in an effort to provide an industry-leading mobility customer experience, all purchases of mobile devices will include free specialist support, whereby customers will have the ability to connect 24 hours a day with specially trained Wireless Specialists via phone, live chat, email, or in online forums. In addition, a proprietary Mobile Product Support application is available for download in the Android Marketplace. An application for iOS devices is planned for release in early 2012.
"RadioShack is pleased to offer the comprehensive Mobile Product Support package at no cost to further enhance the value we deliver to our customers throughout the life of their mobile device," said Scott Young, executive vice president and chief merchandising officer for RadioShack Corp. "As devices become increasingly complex, this program gives us the capability to ensure we offer our customers a relevant set of services that supports them and their specific needs."
Customers are automatically enrolled at no charge in Mobile Product Support during the purchase process. In addition to Mobile Product Support, all in-store purchases, including contract and no-contract cell phones, also now include a free transfer of contacts, applications and data from their existing to new device.
Immediately after purchase, RadioShack customers will have access to specialist support, which is staffed with a U.S.-based team of experts who are specially trained in the entire range of mobile devices offered at RadioShack stores. This specialist team can answer customers' questions via phone, chat and email, and even has the ability to access a customer's malfunctioning smartphone remotely to solve technical issues.
Online tools at www.RadioShack.com/MobileProductSupport will offer customers personalized access to device simulators, online forums and how-to guides, which will be updated in real-time based on customer feedback to the wireless specialists. RadioShack associates will also be given access to a set of online education tools, allowing them to stay up-to-date on the latest mobility products and trends.
About RadioShack Corporation
RadioShack Corp. (NYSE: RSH), based in Fort Worth, Texas, is a leading national retailer of innovative mobile technology products and services, as well as products related to personal and home technology and power supply needs. The Shack® offers consumers a targeted assortment of wireless phones and other electronic products and services from leading national brands, exclusive private brands and major wireless carriers, all within a comfortable and convenient shopping environment. RadioShack employs approximately 33,000 people globally, including a team of friendly and helpful sales experts who have been recognized for delivering the best customer service in the wireless industry. RadioShack's retail network includes approximately 4,670 company-operated stores in the United States and Mexico, more than 1,490 wireless phone centers in the United States, and approximately 1,120 dealer and other outlets worldwide. For more information on RadioShack Corp., please visit www.radioshackcorporation.com; to purchase items online, please visit www.radioshack.com. RadioShack® and The Shack® are registered trademarks licensed by RadioShack Corp.
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