December 06, 2011 // Franchising.com // Memphis, Tenn. - The ServiceMaster Company, one of the world’s largest residential and commercial service networks, announced today key executive appointments at TruGreen and Terminix, its two largest business units. Tom Brackett has been named president of TruGreen and Chuck Fallon has joined the company as president of Terminix. Both will report to ServiceMaster Chief Executive Officer Hank Mullany.
Brackett has been serving as interim president of TruGreen since May, while holding the position of president of Terminix since May. Brackett moves into his new role after a highly successfully 20-year career at Terminix, including the last five as president and chief operating officer.
Chuck Fallon is a seasoned business leader with a track record of delivering strong results in both public and private companies. Most recently, Fallon was president of Burger King North America, part of one of the world’s best-known quick service restaurant chains, with more than 12,000 restaurants globally, including 7,500 company-owned and franchised restaurants in North America. While at Burger King, Fallon helped continue the company’s successful turnaround after its initial public offering in 2006.
“I’m thrilled that an executive with Chuck’s background is joining ServiceMaster,” said Mullany. “Chuck is a results-oriented leader with more than two decades of experience in driving business growth, transforming customer experiences and developing strong teams. With Tom leading TruGreen and Chuck now taking over at Terminix, we’ve filled the leadership roles in our two largest business units, representing more than $2 billion in annual revenues.”
Mullany credited Brackett for serving in the interim role, and quickly laying out a plan to improve TruGreen’s performance, including the development of new branch standards and centralization of many core activities and administrative functions that are already helping us to improve customer service.
“Tom’s operational expertise and experience at Terminix have been a huge advantage for us as we implemented necessary changes in TruGreen,” said Mullany. “I also appreciate Tom pulling double duty for us in our two largest businesses over the past six months. Now that he’ll be able to focus entirely on one business, I’m confident he’ll continue to identify opportunities to improve performance and accelerate growth at TruGreen.
Fallon brings to Terminix a broad background in business strategy, operations, sales, marketing and network development. Prior to his career at Burger King, Fallon spent eight years at Cendant Corporation, a global travel and real estate company based in Parsippany, N.J. whose brands included Avis, Budget, Ramada, Days Inn, Century 21 and Coldwell Banker, just to name a few. While at Cendant, he served five years as Executive Vice President of Revenue Generation in the company’s Avis Budget Rental Car Group, leading all sales, marketing and revenue management activities.
He began his professional career in investment banking, working at Prudential-Bache Securities Inc. in New York City before moving to London-based Hoare Govett, Ltd in 1990. He later joined Smith Barney Inc., where he spent six years in London and New York City, ultimately as director in their financial institutions corporate finance unit.
Fallon graduated from McMurry University in Abilene, Texas with bachelor’s degrees in accounting and finance. He has an MBA in finance from Columbia University’s Graduate School of Business.
During his career at Terminix, Brackett has been instrumental in helping the business grow, becoming the first pest control company to surpass $1 billion in revenues. He joined Terminix in 1992 as a branch manager in Miami, Fla., and was promoted to division vice president in 1997 and eventually, president and COO in 2006. Under his leadership, Terminix has continued its category leadership – delivering both top and bottom-line growth through a combination of product and service innovation, enhanced technology and operational excellence.
“These two appointments are the latest in a series of key leadership moves across ServiceMaster’s business units and functions,” said Mullany. “With a strong leadership team now in place, we will move forward with our business strategies and take aim at rapidly growing our business by transforming our customers’ experience and delivering best-in-class service.”
With a global network of more than 6,900 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 24,000 corporate associates and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.2 million customers every year and hold market-leading positions in residential and commercial lawn, tree and shrub care, termite and pest control, home warranties, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com or twitter.com/ServiceMaster for more information about ServiceMaster.