Jan-Pro, Top Ranked Franchise in Commercial Cleaning, Backs Customer Service with a Performance Guarantee Unique to the Industry

Backed with a thorough set of customer service processes, the Jan-Pro Commercial Cleaning Performance Guarantee insures complete and on-time cleaning - a key difference not easily found among commercial cleaning competitors.

Alpharetta, GA March 15, 2012 — Jan-Pro Franchising International, Inc. (Jan-Pro), an established global leader in commercial cleaning, today cited its unique Performance Guarantee as the quality assurance commercial cleaning clients are looking for, and an important key to Jan-Pro’s impressive growth.

The Jan-Pro Guarantee carries a signed statement by each Jan-Pro office to “complete all of its regularly scheduled cleaning commitments on time.” Jan-Pro further guarantees to respond to and promptly resolve any specific service issues within one business day. Should Jan-Pro fail to meet either of these obligations, a complimentary cleaning call will be scheduled.

Seen by many cleaning industry experts as very unique, Jan-Pro’s Performance Guarantee is a refreshing difference in an industry rife with overpromising, and cleaning companies who simply do not do what they say they will do.

“How important is it to keep a customer?” asked Rich Kissane, Jan-Pro President & CEO. “In today’s commercial cleaning market, it is critical. And the best way to do that is to make a firm commitment to performance. The Jan-Pro Brand stands for measurable cleaning and guaranteed results. That’s more than a slogan. To everyone at Jan-Pro it’s a way of life.”

The Jan-Pro Performance Guarantee is supported by three unique measurable branded services:

Jan-Pro Signature Clean®, Jan-Pro Tracker®, and Jan-Pro Technics®. These processes provide more stable cleaning crews who really know the client’s property, more frequent performance evaluations, more thorough cleaning, and an overall more reliable job.

Each day, over 10,000 Jan-Pro franchisees bring clients around the world quality cleaning service, with a focused dedication to performance. It is a track record which has repeatedly propelled the company to hold a top franchise ranking in the cleaning industry.

Kissane summarized: “We are the only national company in our industry that offers a written guarantee like this. When is clean really clean? When the job is completed professionally and the customer is totally satisfied.“

About Jan-Pro International, Inc.

Jan-Pro was founded in 1991 by Jacques Lapointe in Providence, Rhode Island, with a desire to offer the highest quality cleaning techniques and systems available. Currently, the Jan-Pro team is comprised of business leaders with experience around the world, as well as seasoned cleaning industry executives. Today, the international company structure is comprised of Master and Unit franchisees. Jan-Pro regularly receives inquiries and accolades from around the world.

To learn more, visit the Jan-Pro website at www.jan-pro.com

SOURCE: Jan-Pro International, Inc.



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