June 04, 2012 // Franchising.com // EAST LANSING, Mich. – Calling all BIGGBY fanatics, we want to hear from you! For the month of June, you can vote for your all-time favorite BIGGBY store and favorite BIGGBY barista by visiting: www.biggby.com/store and www.biggby.com/barista respectively, and telling us why you think each of your favorites should B named the best of the best!
Customers can include just a word or two, or even a lengthy novel, telling us why your nominations always put a smile on your face and help you improve your mood! Winners in each category will be recognized at the BIGGBY annual franchise meeting in August and will take home bragging rights, along with the highly coveted BIGGBY trophies to display in their stores.
Last year’s, “Store of the Year” winner was BIGGBY Fuller Ave. in Grand Rapids, Mich. and franchise owner Kathy Brooks and store operator, Ellen Jones. Brooks and Jones’ store most exemplified the all-around energy, ambiance, customer engagement and satisfaction needed to take home the 2011 award.
“Our customers are amazing and it was an absolute honor to be named Store of the Year,” Jones said. “It feels wonderful to know they enjoy coming to our location as much as we enjoy seeing them every day and with the growth of BIGGBY since then, there even more deserving stores out there this year.”
Nine BIGGBY baristas were also honored as finalists for the “My Favorite Barista” award, with Lansing-area barista, Marcy Powelson being selected as the 2011winner. Based on customer’s notes and stories, Powelson best exemplified the spirit and personality of BIGGBY and the B Happy brand!
“Our customers make us who we are and it’s always amazing to read the wonderful things they have to say about their favorite stores and baristas,” Bob Fish, BIGGBY CEO and co-founder said. “Our stores and baristas always deserve to be recognized and with contests like these, it makes you stop and realize the ability everyone has to make an impact on others' lives.”
East Lansing, Mich.-based BIGGBY® COFFEE opened a single store in March of 1995 based on the founding principle that coffee-lovers and the coffee-curious alike would benefit from a less pretentious approach to the standard gourmet café paradigm. BIGGBY COFFEE introduced connoisseur-worthy drinks with pronounceable names like Teddy Bear and Caramel Marvel, and barista staff surprised guests with simple gestures like free kazoos and bouncy balls for no other reason than to brighten their day. The “Big ‘B’” on the orange background caught on, and today BIGGBY COFFEE has 150 cafes open or under contract across eight states including: Michigan, Ohio, Illinois, Indiana, South Carolina, Wisconsin, Florida and Texas. For more information, visit: www.biggby.com.