ROLLING MEADOWS, IL--(Marketwire - Jun 27, 2012) - The Innovation Group plc (Innovation Group), a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries, is pleased to announce a new partnership with MAACO, a premier Multi-Shop Operator (MSO) repair operation in North America. Innovation Group will add MAACO's 70 Platinum certified direct repair centers to the Innovation Auto Managed Repair Network (iMRN™) for their insurance and fleet business process services.
This strategic partnership offers Innovation Group insurance and fleet customers additional certified quality repair facilities across the U.S. to help with claims volumes and ensure quality, service and repair timeframes. By increasing Innovation Group's direct repair network penetration, this partnership further strengthens service options available to North American customers. MAACO provides auto paint and auto body repair services for over 12,000 vehicles a week or 600,000 vehicles a year, more than any other direct repair company in North America. The strong brand awareness and popularity of MAACO in North America is due in part to the company's focus on the customer, quality, and cycle time, values also important to Innovation Group.
"Becoming a part of Innovation Group's managed repair network is exciting and an honor," said Wayne Golosov, director of insurance relations for MAACO. "Innovation Group's strong market presence, industry recognized customer service, and commitment to quality repairs closely aligns with our values and customer experience."
"We are excited to partner with MAACO," said Bill Langley, CEO, BPO North America for Innovation Group. "Their name brand and industry recognition of strong customer service provides our customers greater access and choice to certified quality body shop repair centers, and makes the company a welcome addition to the iMRN. This partnership continues the expansion of our award-winning service, strengthening our network by providing more quality and certified options for customers, and helping them effectively manage the claims experience."
Innovation Group's Innovation Auto solution, which includes the iMRN, has been recently recognized with a 2012 Novarica ACE ranking of 94 and a 2012 RAVE Award, highlighting Innovation Group's customer service with a ranking of 96.
The Innovation Group plc (LSE: TIG.L) is a global provider of business process services and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centers, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com
MAACO Collision Repair and Auto Painting (www.maaco.com) repairs accident damage, dents and faded paint for close to 500,000 drivers annually. The 450 franchises have restored the safety and beauty of all types of vehicles for 40 years. MAACO Franchising, Inc., headquartered in King of Prussia, PA, has been cited numerous times by Entrepreneur magazine as #1 in its category in the Annual Franchise 500 survey.
St. Nick Media Services