Wauton Samuel Earns Two Major Awards to Cap Outstanding Year
Company Sets High Standards in Customer Retention and Referral Rate
July 20, 2012 - London - ActionCOACH Business Coach Parag Prasad is proud to announce one of his top clients, Wauton Samuel, garnered two major awards over the last few weeks, the 2012 ActionCOACH Best Business in the UK for Customer Service and just a week later followed that up with the 2012 South London Best Business for Customer Service.
The team at Wauton Samuel has worked very hard to create a business that retains 88 percent of their customers for more than seven years and has a 95 percent referral rate. These numbers are impressive in any industry and David Waugh, Managing Director of Wauton Samuel praised the coaching of Prassad in helping the company reach these heights.
“Coaching is transforming the way in which we manage our business. Parag has helped us focus on the important strategic issues and as a result the business is developing very impressively,” Waugh said.
While the team at Wauton Samuel did the hard work, they never could’ve accomplished this feat without the help of their Business Coach Parag Prasad, who praised his client.
“This is an unprecedented achievement. Winning two prestigious awards in a week has left me bursting with pride and admiration. I want to congratulate the entire team. Wauton Samuel is truly a role model for customer service in the UK,” Prasad said.
Earning these two awards is even more impressive when you consider the competition Wauton Samuel faced. The South London Best Business for Customer Service Award had 700 entries and 87 finalists, including many, if not all of the top companies in the area.
In addition to their impressive retention and referral rates, 100 percent of customers rating the company described their service as either “Excellent”, “Very Good” or “Good” and Wauton Samuel has increased their turnover by 11 percent and their net profit by 13 percent over the last year.
“The introduction of a business coaching programme has become a catalyst for a business transformation agenda, more effective management, changed working practices and a stronger focus on achievement of business goals,” Waugh said.
ActionCOACH is the world’s number one business coaching and executive coaching firm, with more than 1,000 offices in over 40 countries, coaching more than 15,000 businesses every week. To learn more, go to actioncoach.com. And to learn more about Parag Prasad go to http://www.actioncoach.com/paragprasad