CruiseOne® & Cruises Inc.’s 2012 National Conference Takes To The High Seas For Three Days Aboard Disney Dream
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CruiseOne® & Cruises Inc.’s 2012 National Conference Takes To The High Seas For Three Days Aboard Disney Dream

Jon Wolske, Zappos! Culture Evangelist Delivers Motivational Keynote Address,Encouraging Attendees to Focus on Creating Great Client Experiences

Ft. Lauderdale, Fla. – October 19, 2012 – Themed “Creating Magical Memories,” the 2012 CruiseOne® & Cruises Inc. ® National Conference – a continuing education extravaganza for agents who are part of the leading vacation retail network – began with several days of panels, workshops and networking opportunities at Walt Disney World’s Coronado Springs Resort. Last evening, the majority of the group set sail aboard Disney Dream and this morning marked the first day of the cruise portion of the event, with an exciting keynote presentation by Jon Wolske, Culture Evangelist, Zappos!

During his two-part session, Wolske shared insights into the unique Zappos! culture. Agents then participated in an interactive activity called ‘Delivering Wow Tools.’ Through a series of questions, the audience was challenged to look at ideas for enhancing their service experience, focusing on impressing customers at every possible touch point.

Following Wolske’s keynote, attendees disembarked for a day of activities in Nassau, The Bahamas. This included pre-arranged site inspections and events at area resorts, including The Sheraton Nassau Beach Resort & Casino. More than 60 top franchise owners and agents visited this family-friendly property, set on seven miles of Cable Beach, for a private lunch with resort executives. The day included a tour of the Sheraton Nassau, including a sneak peek at Baha Mar, a $3.4 billion complex and the largest single-phase resort development in the history of the Caribbean.

After boarding Disney Dream, the group headed for Castaway Cay, Disney’s private island and prepared for an evening Pirate’s of the Caribbean-themed costume contest.

Throughout the remainder of the weekend and the conclusion of the 2012 CruiseOne® & Cruises Inc. ® National Conference, attendees will participate in additional networking opportunities and a variety of fundraising activities – including the Castaway Cay 5k and a sand castle building contest – benefitting the companies’ charitable partner, the Make-a-Wish Foundation.

“This week has been a phenomenal success,” said Dwain Wall, Senior Vice President and General Manager of CruiseOne® & Cruises Inc.® “I am so proud of our agents today for taking full advantage of the opportunities we’ve given them this year, with our first-ever joint land and sea National Conference, and I am deeply appreciative of their contributions to the Make-a-Wish Foundation. By the end of this week’s activities, we will likely have raised more than $60,000 for this incredible organization.”

Announced to attendees earlier this week, the 2013 CruiseOne® & Cruises Inc. ® National Conference will take place aboard Norwegian Breakaway during its much-anticipated inaugural season.

To become part of CruiseOne® or Cruises Inc. ®, visit or To take advantage of the companies’ special offers and book travel with a local vacation specialist, visit or

About CruiseOne® & Cruises Inc.® 

CruiseOne®, the nation's largest home-based franchise travel agent network, was founded in 1992. Cruises Inc.®, the original cruise travel host agency, was founded in 1982. Together, the companies’ 1,200+ agents are part of World Travel Holdings (WTH), one of the nation’s top travel retail networks. CruiseOne® & Cruises Inc. ® are industry leaders, providing agents with innovative support, training, marketing and technology programs to successfully grow their business. The companies have relationships with every major cruise line and many tour operators and as a result, offer the highest commissions in the business. Both are consistently recognized for their efforts, including being named Royal Caribbean’s “Partner of the Year,” Celebrity Cruises’ “National Account Partner of the Year” and Carnival Cruise Line’s “Travel Partner of the Year.”

A proud member of the International Franchise Association (IFA), MinorityFRAN, and VetFRAN, CruiseOne® is consistently ranked in major editorial awards including Entrepreneur magazine's "Top 500", Forbes magazine’s “Top 20 Franchises to Start,” the Franchise Market’s "Top 100 Companies,” and FranchiseBusinessReview’s “Top Low Cost Franchises.”

Media Contact:

Samantha Jacobs | Lani Gerlak
M. Silver Associates, 954-765-3636
On-site Cell Phone, 954-319-1787 |



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