RealSatisfied and EXIT Realty Align to Integrate Customer Reviews
Consumer Reviews and Performance Ratings to be Integrated with TORC
October 26, 2012 // Franchising.com // Mississauga, ON – RealSatisfied, the fast growing provider of customer satisfaction surveys and performance ratings to the real estate industry, yesterday announced an automated back end integration with EXIT Realty Corp. International’s new Total Office Resource Center (TORC) system. TORC was officially launched to EXIT Realty agents at the company’s 14th annual convention in Nashville, TN this week.
“Reviews and testimonials are important to EXIT because we strive to provide the best experience possible to our customers. Buyers and sellers look to reviews when vetting an agent. RealSatisfied simplifies the collection of testimonials and amplifies their value,” says Tami Bonnell, CEO of EXIT Realty Corp. International. “Integrating this system with TORC allows brokers to easily monitor their brand in the market in real time, analyzing trends for ways to improve.”
“EXIT has chosen key strategic partners from among the best technology available for the real estate industry, such as RealSatisfied, and integrated them into TORC,” Jeff Lobb, EXIT Realty’s VP of Technology and Innovation, added. “EXIT brokers will seamlessly leverage the RealSatisfied customer satisfaction system to grow and improve.”
In the last three months RealSatisfied built on its success allowing consumers to easily push agent testimonials to Zillow, Yelp, Trulia and Google on one page. RealSatisfied also added third party verified Agent Profile Pages and a new WordPress plugin.
“They see a benefit from reviews on Zillow, Trulia, Yelp and Google - but want to learn more from the big data picture,” said Phil Kells, co-founder of RealSatisfied.
“EXIT Realty is putting the consumer first by listening and tracking their satisfaction after the transaction,” RealSatisfied’s Jeff Turner notes. “Everyone wants a better experience for the real estate consumer; things that don’t get measured don’t get managed. The first step to improving customer satisfaction levels is understanding where they are to begin.”
Based in Sydney, Australia with operations in Australia, The United States and Canada, RealSatisfied is the 3rd party customer satisfaction and service measurement platform for the Real Estate industry. Founded in 2010, RealSatisfied provides a turn key solution to enable real, actionable feedback and performance ratings from clients. http://www.realsatisfied.com/
About EXIT Realty
EXIT is a proven real estate business model that has to-date, paid out more than $235 million in single-level residual income - for agents, this means security, stability and direction; for agents' families, security in the form of beneficiary and retirement residuals. State-of-the-art technology including TORC, EXIT’s Total Office Resource Center, provides an integrated, end-to-end solution for today’s busy real estate professional. A portion of every transaction fee collected by EXIT International is applied to its charitable fund. To-date, more than $2 Million has been pledged to Habitat for Humanity. For more information, please visit www.exitrealty.com.
Senior VP Corporate Communications
EXIT Realty Corp. International