CLEVELAND, OH - January 24, 2013 – A recent analysis of customer feedback shows that most people requested an energy assessment to address inconsistent temperatures in their home. The next most common reason was comfort issues in the home, followed by high energy bills. Overall, customers rated their satisfaction with Pro Energy an average 4.8 out of 5.
“I think most people assume energy audits are for energy conscious or ‘green-minded’ people,” stated Mark Cannella, Founder of Pro Energy Consultants and owner of the Northeast Ohio location. “Instead, the surveys confirm what Pro Energy’s consultants believe; we frequently just help customers enjoy their homes more. Saving money is a secondary benefit!”
Pro Energy’s clients are asked to answer several questions on their experience, including whether the consultant was on-time, respectful and professional (100% of respondents have answered “Yes”). Additionally, customers rated an average 4.7 out of 5 when addressing the effectiveness of the audit and the likelihood that they would recommend Pro Energy’s services to a friend or neighbor.
“Having an energy audit done by Pro Energy isn’t only about the service,” said Cannella. “We try to make it an educational experience for the customer. They learn more about how their house works, and that allows them to make important decisions when it comes to potentially costly improvements. This comprehensive approach sets us apart from other energy audit companies.”
“Pro Energy was a highly professional experience starting with my phone call,” stated Denice Loudon of Sun City, AZ. “They made me feel like there wasn’t a ‘stupid question,’ and gladly explained/showed me the answer without talking down to me. This was a wise investment with great results!”
Pro Energy is the nation’s leading energy audit and building performance assessment franchise system. Using the latest advancements in equipment and technology, Pro Energy technicians find sources of energy ‘leaks’ and provide recommendations for remedy, enabling consumers and businesses to use less energy, save money and reduce environmental impact. For more information, please visit www.proenergyconsultants.com, or connect online at www.facebook.com/ProEnergyConsultants, www.twitter.com/ProEnergyNews and www.youtube.com/user/ProEnergyConsultants.
SOURCE Pro Energy Consultants