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Sign and Graphics Franchise Comes Out on Top in Franchisee Satisfaction Survey

By: FASTSIGNS |  9 Shares     152 Reads

FASTSIGNS® Earns Prestigious Franchisee Satisfaction Award for Eight Consecutive Years

February 28, 2013 // Franchising.com // CARROLLTON, Texas  – Through a recent survey measuring franchisee satisfaction, FASTSIGNS, the worldwide franchisor for the more than 530 FASTSIGNS sign, graphic and visual communications centers in eight countries, offers proof of a correlation between open communication, comprehensive support and satisfied franchisees.

As a result of ongoing initiatives to maintain and further improve franchisee satisfaction, FASTSIGNS was ranked among the top three franchises in the business services category and 12th overall on the Franchise Business Review’s “FBR50” for outstanding franchisee satisfaction. To compile the honorees for this year’s list, market research firm Franchise Business Review surveyed more than 26,000 franchisees representing more than 350 franchise brands. The survey includes 33 benchmark questions, relating to the franchisee’s experience and satisfaction as well as market area, business lifestyle and other demographic characteristics.

“As a franchisor, there is no greater gratification than when our franchisees are happy, satisfied and receiving the support they need from the corporate team,” said Catherine Monson, CEO of FASTSIGNS. “Our ultimate goal is to help franchisees thrive in their businesses and achieve their personal dreams, and when that happens, everyone is happy.”

Of the many tactics employed by FASTSIGNS to keep its franchisees satisfied, the company puts emphasis on providing franchisees with ongoing training on the latest technologies, industry changes and best practices. The franchisor also hosts regional town hall meetings where franchisees have the opportunity to learn about company initiatives, ask questions and share ideas. The company also has a franchisee mentor program to guide and lend support in every aspect business to newer franchisees. In addition, FASTSIGNS assists with marketing, site selection and construction management services for new centers.

“FASTSIGNS continues to impress us--making the list for the 8th consecutive year. Although they are a large system focused on growth, it’s apparent they still focus on the support and success of their current franchisees,” said Franchise Business Review President Michelle Rowan.

With more than 530 FASTSIGNS sign and graphics centers in eight countries, FASTSIGNS provides marketing and visual communications solutions to businesses, organizations and events of all types and sizes. FASTSIGNS offers a variety of sign and graphics solutions – including banners, building signs, digital signage, yard signs, vehicle graphics, decals, trade show exhibits and displays, point-of-purchase signs, and posters – as well as mobile websites, promotional products, interior décor, branding, printing and other marketing services.

For more information about FASTSIGNS, contact Mark Jameson (mark.jameson@fastsigns.com or 214-346-5679) or visit www.fastsigns.com.

About FASTSIGNS®

FASTSIGNS International, Inc. is the worldwide franchisor for the more than 530 FASTSIGNS® sign, graphic and visual communications centers in eight countries including the US (and Puerto Rico), Canada, England, Brazil, Mexico, the Caribbean, Saudi Arabia and Australia (where centers operate as SIGNWAVE®). FASTSIGNS provides comprehensive visual communications solutions to help customers of all sizes – across all industries – meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services. FASTSIGNS was ranked number one for the third year in a row in the sign and graphic category in the 2012 Entrepreneur Magazine annual Franchise 500®. For franchise information, contact Mark Jameson (mark.jameson@fastsigns.com or 214-346-5679) or visit www.fastsigns.com.

About Franchise Business Review

Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (603) 433-2270. Visit www.FBR50.com or www.FranchiseBusinessReview.com for more information.

SOURCE FASTSIGNS

 

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