April 08, 2013 // Franchising.com // CORAL SPRINGS, Fla. – Cruise Planners – American Express Travel has recently unveiled its first consumer smartphone application, Cruise Planners Mobile™. Created individually for each Cruise Planners travel advisor, the new application keeps travelers directly connected with their personal travel advisor and makes it easier for cruisers to book and keep track of upcoming vacations.
“In today’s world, technology is constantly changing the way we live our lives and we want to ensure that our agents are ahead of the curve and have all the resources they need to stay in touch with clients and help them plan unforgettable vacations," said COO Vicky Garcia.
Cruise Planners Mobile™, free for both Android and iPhone users, is the first application that allows customers not only to book their vacations, but to access the details of their entire trip in one, easy to use place. Cruisers can view itineraries and information about a ship’s deck plans and even the weather at each port of call, just to name a few.
“Customers want convenience and choice, and that’s exactly what Cruise Planners Mobile™ provides. It allows customers to have all the information about their trip at their fingertips, if they want to access it on the go,” Garcia continued. “This is just another channel of communication with their professional travel advisor. We want our agents to be there for their clients however they want to engage. This makes us relevant to a generation that might not have thought of using a travel advisor.”
Most importantly, the application allows customers to remain connected to their individual travel advisor. By inputting a username and password, the user’s trip history and upcoming travel information will be readily available. Users can share their trip information via social media or email and even email the travel advisor directly from the application.
Named No.1 Cruise Tour / Travel Agency by Entrepreneur for the past ten years, Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives.
Headquartered in Coral Springs, Fla., Cruise Planners has achieved top producer status with every major cruise line. Accolades include a record nine Magellan Awards from Travel Weekly in 2012, Special Needs Group Accessible Travel Advocate Power Partners™ for 2012, American Express Travel Representative Excellence Award for eight years in a row (2004 – 2011), American Express Agency of the Year (2010), Royal Caribbean International Home-Based Partner of the Year (2007 – 2012), Royal Caribbean International President’s Award for Overall Achievement for 2012, Norwegian Cruise Line Franchise Agency of the Year (2011-2012) and Home-Based Agency of the Year (2010), Celebrity Cruises Southeast Region Travel Agent Partner of the Year (2010), American Express Vacations Globe Award (2008 – 2012), Globus Family of Brands Premier Agency Partner (2009- 2012), Platinum Circle Member with Viking River Cruises (2009-2012), and Regent Seven Seas Cruises Top Producer. For information, visit www.cruiseplanners.com.
SOURCE Cruise Planners - American Express Travel
Cheryl Andrews Marketing