Small Business Owners Rely on Outsourced Partners for Success
The UPS Store launches seven new services via web portal for small business owners to provide help when they need it
SAN DIEGO - August 28, 2013 - (BUSINESS WIRE) - In an effort to further support its growing small business audience, The UPS Store ® introduced today seven new business services available through the Small Business Solutions portal. The portal, already serving nearly half a million small business owners, provides access to exclusive content and offers from a variety of service providers. The new additions include:
- Web Conferencing Tool from AnyMeeting
- Business Phone Services from eVoice®
- Newsletter Creator from Flashissue
- Online Hiring Systems from Hyrell
- Records Management Solutions from Iron Mountain®
- Instant Chat Software from LiveChime™
- Pre-Employment Background Screening from Risk Assessment Group
The results of a recent national online survey of small business owners conducted by The UPS Store indicate more than 75 percent of small business owners rely on outside partners to fill gaps in expertise and more than half said they outsource to effectively manage time constraints.
The most commonly outsourced tasks are those that do not require intimate knowledge of the business, such as website hosting, telecommunication solutions and credit card processing.
“We know firsthand the kinds of challenges small business owners face, and we offer solutions that work,” said Michelle Van Slyke, vice president of marketing and small business solutions at The UPS Store. “Our goal is to make it easier for small business owners to run their day-to-day operations by working with trusted experts like The UPS Store and our vendor partners.”
Nancy Hart, for example, is a small business owner in Kingsport, Tenn., who relies on the support of experts to help her operate and grow her business. “My advice to other small business owners is: If you know how to do it, do it. If you don’t, find someone who does.”
Nancy relies on her local UPS Store as an extension of her team for printing, packing, shipping and faxing needs.
In determining the right service provider, The UPS Store found that small business owners like to do their own homework as well as rely on recommendations from professionals. Three-fourths of those surveyed claiming to do their own online research, and 67 percent look for recommendations from professionals.
More than 450,000 people have taken advantage of The UPS Store’s Small Business Solutions portal, which also includes a small business-focused blog and tips and resources from small business experts including SCORE.
For more information, visit the Small Business Solutions portal at smallbiz.theupsstore.com.
About The UPS Store
With more than 4,300 locations, The UPS Store network comprises the nation’s largest franchise system of retail shipping, postal, print and business service centers. The UPS Store locations in the U.S. are independently owned and operated by licensed franchisees of The UPS Store, Inc., a subsidiary of UPS (NYSE:UPS). Services, pricing and hours of operation may vary by location. For additional information on The UPS Store, including information on franchise opportunities for opening a The UPS Store location, visit www.theupsstore.com.
Follow The UPS Store on Twitter at @TheUPSStore and like The UPS Store on Facebook at facebook.com/theupsstore.
AnyMeeting pioneered the small business web conferencing market in 2009 with a full-featured and easy-to-use web conferencing service tailored for small business. Since then, it has grown to nearly 400,000 small business users of both its ad-supported service and low-cost ad-free options. Designed and priced specifically for small business, AnyMeeting offers a complete web conferencing and webinar service built on the company’s proven Software as a service platform. Meeting hosts are able to invite up to 200 attendees per meeting with no time limits, and enjoy a full range of features including integrated video conferencing, screen sharing, presentation sharing, recording and social media integration.
AnyMeeting is the best choice for small businesses, independent professionals and just about anyone who can benefit from online meetings. For more information, visit www.AnyMeeting.com.
eVoice, “A Better Way to Connect,” is a brand service and trademark of j2 Global (NASDAQ:JCOM). eVoice, one of the industry's leading virtual phone services, offers a wide selection of local or toll-free numbers and is the only phone service of its type to offer personalized U.S.-based VIP setup and support for new accounts. eVoice is online at www.evoice.com.
Flashissue is an online email-marketing tool that can help anyone effortlessly find fresh content and create newsletters in minutes. Taking the worry out of writing, Flashissue locates relevant content, whether it’s your own blog posts or from other online sources and in just a few steps streamlines the entire process of getting you to engage with customers fast. For more information, visit www.flashissue.com.
Hyrell provides powerful recruiting and hiring management solutions to businesses in a wide range of sizes and industries. The Hyrell cloud-based hiring solution helps these organizations find, qualify, engage, and hire the best applicants possible to deliver business results that matter. For more information, visit www.hyrell.com.
About Iron Mountain
Iron Mountain Incorporated (NYSE:IRM) is a leading provider of storage and information management solutions. The company's real estate network of 64 million square feet across more than 1,000 facilities in 35 countries allows it to serve customers around the world. And its solutions for records management, data backup and recovery, document management and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information for business advantage. Founded in 1951, Iron Mountain stores and protects billions of information assets, including business documents, backup tapes, electronic files and medical data. For more information, visit www.ironmountain.com.
LiveChime is a Software as a Service product that enables real-time communication between buyers and sellers on any desktop or mobile device, from any web page, blog site, social website, or any online classified ad, directory listing or PPC ad. Our LaunchPaigetm Technology combined with real-time chat creates an interactive sales experience that can lift sales by as much as 300%. Since web chat has become the preferred communication channel for today's online consumer, with one of the highest satisfaction ratings among all online channels, LiveChime levels the playing field for the millions of small businesses around the globe who buy and sell on the World Wide Web. For more information visit www.livechime.com.
About Risk Assessment Group
Risk Assessment Group provides pre-employment background screening from one of the nation's leading providers. When companies hire someone, they need to protect their business from theft, drugs, and violence. For more information, visit www.riskassessmentgroup.com.
The UPS Store, Inc.
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