Toys"R"Us Unwraps "Make All Their Wishes Come True" Marketing Campaign
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Toys"R"Us Unwraps "Make All Their Wishes Come True" Marketing Campaign

Demonstrating Why It's The #wishinaccomplished Destination For Kids And Families This Holiday Season

2013 TV Ads Capture the Magic of Toys"R"Us through Kids' Eyes and Showcase the Retailer's Unique Ability to Make Kids' Wishes Come True, While Communicating its Competitive Advantages and Compelling Services; Company's Holiday Advertising Strategy, Led by an Amusing and Heartwarming TV Commercial, Places New Focus on Digital Engagement, Plus Full Integration into Print Vehicles

October 21, 2013 // // WAYNE, NJ – Toys"R"Us® today unwrapped its 2013 holiday marketing plans, including a new TV campaign that will allow parents and gift-givers to experience the magic of Toys"R"Us through children's eyes. The broadcast commercial, which began airing on Sunday, October 20, takes viewers on an amusing and moving journey, as a group of children who think they're going on a field trip to “Meet the Trees” wind up at The World's Greatest Toy Store™ with free rein of the endless aisles of fun at their fingertips. The sheer delight captured during this real-life, surprise trip shines a spotlight on the company's ability to help make kids' wishes come true. Whether it's the company's unmatched selection of toys or the unique services available to shoppers, such as Free Layaway and Price Match Guarantee, these advertisements clearly communicate and bring to life the many unique advantages to shopping with Toys"R"Us. As a fun play on words, the commercials also feature the hashtag, #WishinAccomplished.

The new TV ads are the centerpiece of a fully integrated marketing campaign, encompassing digital, radio and print advertising. Created in partnership with The Escape Pod Agency, an award-winning creative agency based in Chicago, the spots will air on all major networks and cable stations throughout the holiday season.

“While the holidays are a busy time for families, we wanted our new marketing campaign to cause viewers to pause and be reminded of the true joy that lies at the center of gift-giving. At Toys"R"Us, we are uniquely positioned to bring smiles to children's faces – our stores are a quintessential wonderland for kids and kids at heart,” said Peter Reiner, Senior Vice President, Marketing, Toys"R"Us, U.S. “We also wanted to clearly illustrate our number one objective, which is to help make shopping for kids even easier and more enjoyable for moms and dads. From Free Layaway to Price Match Guarantee, which now includes online retailers, we're pulling out all the stops to help gift-givers get their 'Wishin' Accomplished' at Toys"R"Us!”

The Toys"R"Us TV ads will air on all major networks, including ABC, CBS, NBC, FOX and CW, as well as A&E, Lifetime, HGTV, TLC, TBS, TNT, Animal Planet, E!, Food Network, USA, OWN, The Hub and Oxygen, among others. Top national morning and syndicated talk shows, including Good Morning America, The View, The Talk, Rachael Ray, Queen Latifah and Dr. Oz, will also air the commercials throughout the season.

A Special Toys"R"Us Surprise: Not Your Average Field Trip

To film the series of unique, moment-in-time TV commercials for Toys"R"Us, the company coordinated a carefully executed prank that would ultimately bring great joy to a group of very special children. As nearly 100 kids from local New York charities, including Big Brothers Big Sisters and The Boys & Girls Club, boarded a school bus for a field trip captained by Park Ranger Brad from “Meet the Trees Foundation,” their lack of enthusiasm was written all over their youthful faces.

After a 20-minute bus ride, during which the only sounds heard from the children were silent yawns and a few grumbles, Brad announced that they were approaching their destination. At that moment, Brad tore off his subdued Park Ranger regalia to reveal a Toys"R"Us uniform – this quickly got the kids' attention – and told them that they were actually going to Toys"R"Us. The sheer excitement that ensued was nothing short of amazing. From there, Brad, along with Toys"R"Us employees and Geoffrey the Giraffe, guided the children into the store, where they were given free rein to browse every aisle of the store filled with the season's hottest toys.

Discreetly placed cameras and GoPros were used to film the kids as they tested out the magic of Flutterbye Flying Fairies, took the wheels of Razor's Crazy Cart for a spin, tapped the touchscreen of tabeo™ e2 to unlock must-have apps and applied faux lipstick in the mirror of the Sofia the First Royal Talking Vanity. In addition to the adorable and action-packed, real-life footage, the TV spots highlight the kids' true-to-heart comments about why they love Toys"R"Us.

Shining a Spotlight on Company's Services throughout the Campaign

While the commercials feature a broad selection of toys, including those that parents and kids can only find at Toys"R"Us this holiday season, each spot also calls attention to a number of the unique services available to help gift-givers shop and save in the way that is most convenient to them, such as:

  • FREE layaway, which is back by popular demand and will be offered through December 15 with no upfront service fee and no minimum purchase requirement. New this year, after an order is created in-store, subsequent payments can be made online at 
  • Price Match Guarantee, which has been expanded to include price matching of online retailers. As one of the company's various pricing initiatives, this showcases the daily value Toys“R”Us offers its customers on key items, removing any doubt that they're getting a great deal.
  • A new extended return policy, allowing customers to shop now with even more confidence for their holiday purchases, knowing they can make returns through January 25.

Toys"R"Us Prepares Parents for Success: #WishinAccomplished

Featured at the end of each TV commercial and throughout many of the company's print and online marketing vehicles, is the hashtag, #WishinAccomplished. All parents are on a mission during the busy holiday season to fulfill their kids' wishes, while also hoping for a hassle-free shopping experience for themselves. This new hashtag, coupled with the many services offered by Toys"R"Us this season to make shopping a cinch, will have parents using #WishinAccomplished as they successfully check off the items on their kids' wish lists.

To further bring the campaign to life online, Toys"R"Us will feature dedicated social media content, including a special 90-second version of the TV commercial and fun behind-the-scenes images, on the company's Facebook page, The Toys"R"Us YouTube Channel,, will serve as the go-to destination for kids and families looking to replay the magical moments of the commercials.

Emphasis on Digital Advertisements to Engage Online Community

Now through mid-December, Toys"R"Us promotional activity will be seen across the Web, as the company has increased its investment in digital advertising for 2013. The strategy includes premier placements on high-impact homepages, including, YouTube and Yahoo!, among others. Those who engage with popular apps, such as Angry Birds, will also see Toys"R"Us ads in-game. And, as a digital extension of the retailer's broadcast promotions, and will feature Toys"R"Us ads online as part of a larger partnership with the networks.

Please go to: to view a 90-second version of the Toys"R"Us holiday commercial, and click here to view a 60-second version of the Toys"R"Us holiday commercial.

To download high-res photos associated with the Toys"R"Us holiday campaign, as well as select screen grabs, go to:

For all the latest news about the 2013 Holiday Season at Toys"R"Us, visit "R" Holiday Press Room.

About Toys"R"Us, Inc.

Toys"R"Us, Inc. is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 878 Toys"R"Us and Babies"R"Us stores in the United States and Puerto Rico, and in more than 690 international stores and over 170 licensed stores in 35 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand's flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites including,, and, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys"R"Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys"R"Us, Inc. can be found on Follow Toys"R"Us, Babies"R"Us and FAO Schwarz on Facebook at, and and on Twitter at and

SOURCE Toys"R"Us, Inc.

Media Contacts:

Toys"R"Us, Inc.
Adrienne O'Hara
(973) 617-4383



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