For the second year in a row, Floor Coverings International, Cincinnati, has earned the service industry's coveted Angie's List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.
Cincinnati, OH, December 26, 2013 --(PR.com)-- Floor Coverings International, Cincinnati, has been recognized by Angie's List for providing excellent customer service in 2013. This is the second year in a row that the company has won the award.
"It's a wonderful affirmation to have won this award two years in a row," said Katie Fitzgerald, President. "As a woman I know how stressful it can be to let virtual strangers into your precious home and see them tear it apart and put it back together again. That's why we are driven to not just do the job, but to delight our clients. If you trust us with your flooring project, you will be thrilled with the result."
Floor Coverings International, Cincinnati, is a locally owned franchise of an international flooring franchisor that boasts 90-plus flooring franchisees across the United States and Canada. Fitzgerald credits the franchise's 20-plus years of experience with helping the Cincinnati office achieve excellence.
"The franchise has a wealth of product knowledge and a well-defined business model," Fitzgerald said. "It also provides us with customer relationship software and performance and financial metrics. The various software programs and high-tech tools that are provided to us give us a level of performance precision and efficiency unheard of in the local flooring industry.
"Their product knowledge gives us a depth and breadth of products seldom seen in flooring companies," she continued. "Many flooring companies offer one type of flooring, such as carpet or hardwood. We are able to offer those and also ceramic tile, luxury vinyl tile, cork, bamboo, even exotic flooring, such as sisal (woven grass). We have expertise in virtually every type of flooring on the market today. And, with our mobile collection, we can bring the flooring store to your home."
The Super Service Award is a prestigious award, according to Angie's List founder Angie Hicks.
"Only about 5 percent of the companies Floor Coverings International, Cincinnati, competes with in the greater Cincinnati metropolitan area are able to earn our Super Service Award," Hicks said. "It's a mark of consistently great customer service."
Angie's List Super Service Award 2013 winners have met strict eligibility requirements, which include an "A" rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie's List, have a fully complete profile, pass a background check and abide by Angie's List operational guidelines.
Service company ratings are updated daily on Angie's List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
For more information on Floor Coverings International, Cincinnati, visit their Web site at cincinnatieast.floorcoveringsinternational.com. Call for an appointment or for more information at 513-729-7499. Their studio is located at 11260 Cornell Park Drive, Suite 702, Blue Ash, Ohio, 45242, and is available by appointment. If you have had a flooring project in mind but haven't known whom you can trust, call this outstanding company today and prepare to be delighted.
Angie's List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie's List to gain access to local ratings, exclusive discounts, the Angie's List Magazine and the Angie's List complaint resolution service.