New Fresh Coat Painters of Santa Barbara Focused on Customer Service

Justin and Michele Engelbach recently opened their own small business, Fresh Coat Painters of Santa Barbara.

Santa Barbara, CA (PRWEB) January 10, 2014 - When Justin and Michele Engelbach traveled to Japan, they were impressed by the countries’ focus on customer service. So when they decided to open their own business here in the States, they knew it would have to be something that would involve the same philosophy of customer service.

That’s why they decided to open Fresh Coat of Santa Barbara.

"The approach to customer service in Japan just blew us away. From the minute you request a service, or walk into a store or restaurant, everything is always centered on the customer. Having been involved in construction management for the past 10 years, we researched trade industries that notoriously struggle with customer service. It was through our research that we noticed a large separation between painting contractors and the quality customer we were accustom to. The Fresh Coat franchise had the customer service values we were looking for, so we saw it as a perfect opportunity to marry our management experience with our service expectations we wanted to provide," Justin said.

Fresh Coat offers residentialand commercialpainting services including interior and exterior painting, wood staining and finishing, wallpaper and popcorn ceiling removal and other services for nearly every protective coating application. They use quality, environmentally safe materials and offer a live 24/7 customer service center, online scheduling and free detailed quotes. Fresh Coat of Santa Barbara serves Santa Barbara and Ventura counties.

Fresh Coat also offers a 3-3-3 pledge, which means calls will be answered by a live individual in three minutes, a quote will be delivered in three days (customer schedule permitting) and the job can be started within three weeks.

"We are committed to providing high-quality work at an affordable price, both of which are channeled through our own customer service expectations," Justin said.

Justin and Michele have three younger kids and are looking forward to getting more involved in the Santa Barbara and Ventura communities. "It is important to us to become active within our community for many purposes… this will provide us an opportunity to listen to people, learn from their life endeavors, and create a broader sense of community," Justin said.

About Fresh Coat 

Fresh Coat was founded in 2004 as part of Strategic Franchising Systems. In the last year, Fresh Coat has been included in the Bond’s Top 100 and named to Entrepreneur Magazine’s Franchise 500 list. Fresh Coat also is part of the International Franchise Association, the Small Business Association’s Franchise Registry, VetFran and Minority Fran.

To learn more about what Fresh Coat of Santa Barbara can do for your home or business, call (805)394-4021 or visit


Angie Shafer
Fresh Coat Painters
+1 (513) 563-0570 Ext: 119


Share this Story:


comments powered by Disqus

Franchise News Room »

News By Industry »

Featured Opportunities

AAMCO Transmissions and Total Car Care
AAMCO franchisees benefit from joining a brand that has been in business for over 50 years. Our iconic, Double A, Beep Beep, M-C-O mnemonic brings...
Jimmy John's Sandwiches
One of the fastest growing franchises in the U.S., Jimmy John’s has been making fresh, fast, tasty sandwiches since 1983.
SiempreTax+ is a low-investment tax franchise opportunity. SiempreTax+ specializes in tax return preparation for individuals and small businesses in...
ZIPS Dry Cleaners
ZIPS, since 1996, began as eight dry cleaners in the Baltimore-Washington, D.C., metro area and has grown to more than 40 stores. Find out more.
Massage Envy
Massage Envy clinics are designed to provide a compelling image, an inviting and functional environment and the highest degree of operational...

Subscribe to Express

A Franchise Update Media Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2017. All Rights Reserved.

In Loving Memory Of Timothy Gardner (1987-2014)