Pita Pit Delights Customers Using Mystery Shop Feedback With Jancyn's Customer Satisfaction Solutions
Jancyn mystery shopping program helps Pita Pit ensure every location delivers on its brand promise.
San Jose, CA (PRWEB) January 22, 2014 - Pita Pit, one of the nation's most popular restaurant chains, is partnering with Jancyn Evaluation Shops, one of the country's leading customer satisfaction research companies, to deploy a nationwide mystery shopping program across its more than 220 restaurants.
"It is our brand promise to ensure every customer has a 'Wow' experience. That means a great meal, with attentive guest service, that has customers returning again and again," said Ben Blanchard, Director of Franchisee Resources for Pita Pit USA. "With the feedback we're gaining through Jancyn's mystery shopping services, we really understand what matters most to our customers and take action to drive performance improvements at a store level."
Pita Pit's mystery shopping program is designed to create accountability in each restaurant, leading to bottom-line improvements and more delighted customers. Jancyn is able to identify specific customer service areas for improvement at a store level by applying sophisticated analytics to Pita Pit's mystery shopper data. The program data is also being used by franchisees to fuel their recognition and incentive programs.
"Mystery shopping is one of the most insightful (we call it our insight from the outside) customer experience measurement tools a restaurant brand can use. It provides both a holistic and individual view of operations," said Vicki Dempsey, Vice President of Sales and Marketing at Jancyn. "Pita Pit is a neighborhood restaurant where intangibles like a friendly, helpful staff matter a great deal. We are able to measure those and many other factors, like timeliness, atmosphere and product quality that ensure many return customer visits. A happy customer is a profitable customer."
Jancyn provides mystery shopping through an extensive network of independent shopper assessors, which represent the consumer demographic. Jancyn mystery shoppers will anonymously visit Pita Pit locations and submit comprehensive reports providing an informed, unbiased view of their experience. Jancyn's scoring analytics and shopper insights are then applied to this data to show where each store is performing well or where specific improvements are needed.
For more information how Jancyn can improve your company's revenue with mystery shopping solutions, visit http://www.jancyn.com or call (408) 267-2600 x 300. If you are interested in becoming a Jancyn mystery shopper, register at http://www.jancyn.com/work-for-jancyn.
For 34 years, Jancyn has provided excellence in customer satisfaction and performance evaluation feedback programs. They develop feedback-based programs that are used to help their clients optimize resources, motivate employees and increase revenue.
What can be measured can also be improved. The information obtained, in an unbiased fashion, allows clients to evaluate brand consistency throughout their business. Services are custom designed for their client companies to help pinpoint precise goals in measurable, actionable terms.
Jancyn welcomes the opportunity to discuss their services and present in detail how their business can help your business. Whether big or small, corporate or franchised, local or national, they can help to increase customer satisfaction, provide insight into business practices, and improve your bottom line.
Service offerings: Customer Experience Feedback, Mystery Shops, Customer Surveys, Audio & Video Mystery Shops, Employee Performance Evaluations, Electronic Comment Cards
About Pita Pit
Pita Pit was founded on the idea that people want an exciting alternative to fast food restaurants—a place with great tasting food that's healthy, fresh, and still served fast. Pita Pit ditched all the heavy breads and buns—along with the higher carbs and fat that today's health-conscious consumers are trying to avoid.
Instead, they came up with our own special light and tasty Lebanese-style pitas. And they vowed to fill them with only the good stuff: leaner, savory meats that could be grilled to perfection, unique flavorful cheeses, a larger choice of crisp, fresh veggies, and exotic toppings, including our own zesty signature sauces
This "fresh thinking and healthy eating" is served up quickly for people on the go. And for those who aren't in a hurry, they designed their restaurants to provide a casual and fun atmosphere—part of which includes friendly employees who are good at what they do and treat every customer as special.
Franchising began in Canada in 1997, and within two years, it came to the US, where today it's quickly spread to locations nationwide. Pita Pit is a hit.
+1 408 267-2600 Ext: 300