LINDON, Utah - Feb. 10, 2014 // PRNewswire // - Precision Concrete Cutting was ranked #1 in overall satisfaction for both the service category and class size, based on a survey of franchisees done by the Franchise Business Review. The rankings placed Precision Concrete Cutting #3 overall.
"Franchise Owner Satisfaction is not only our most important metric, it's the one we base most of our efforts around. We know that other metrics like revenue, re-occurring accounts, profitability, customer satisfaction, etc. start with our franchise owners being satisfied with their business and that that gets passed down to employees and ultimately to the customers," said Aaron Ollivier, President of Precision Concrete Cutting.
"I'm honored that we were ranked so high among so many great franchise companies. The franchise owners know of our commitment to them and they do a great job reciprocating that commitment with engagement, participation, and ideas to make the business better. We've got a special group of franchise owners, all of which are as passionate about this business as we are at corporate. We have personal relationships with each one of our franchise owners, we don't have to talk with them about compliance, that part is automatic. We spend our time and efforts working on our businesses with the spirit of continuous improvement which translates to customers that see us as the world leader in our market," Ollivier said.
The industry leader in innovation, green technology, and affordability, Precision Concrete Cutting has been repairing trip and fall hazards from uneven sidewalks for eighteen years. The company also consults with municipal customers on long-term maintenance programs and surveys their infrastructure in order to be an advisor to cities and towns during the budget process.
The Franchise Business Review said the following regarding the 2014 awards:
"Franchise Business Review annually recognizes franchisors with the highest overall franchisee satisfaction based on its survey of franchisees. The survey includes 33 benchmark questions, relating to the franchisee's experience and satisfaction as well as market area, business lifestyle, and other demographic characteristics."
Precision Concrete Cutting began franchising in 2002. Today, they operate through 38 branches across the United States and Canada. For more information visit SafeSidewalks.com. To learn more about franchise opportunities, visit PccFranchise.com.
SOURCE Precision Concrete Cutting