DoubleTree by Hilton Recognizes Top Performing Hotels of 2013

Hilton Worldwide CEO Light and Warmth Award Bestowed Upon DoubleTree Team Members

March 27, 2014 // Franchising.com // MCLEAN, Va. - DoubleTree by Hilton, the Hilton Worldwide upscale full-service hotel brand with more than 370 locations globally, recently announced its top performing properties of 2013. Awards include the Connie Award and the highly coveted Crystal Cookie and CARE Cup awards.

The prestigious Connie Award, named after Hilton Worldwide founder Conrad Hilton, is presented to the top performing hotels of the year based on three key components: quality assurance audits measuring cleanliness condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel's physical accommodations.

The Connie Award was presented to the following properties:

  • DoubleTree Suites by Hilton Naples
  • Hotel Roanoke & Conference Center- a DoubleTree by Hilton
  • DoubleTree by Hilton Oradea
  • DoubleTree by Hilton Wuxi- Lingshan

Additional notable winners include:

  • General Manager of the Year
    • Joe Bolash, DoubleTree Suites by Hilton Austin
  • Director of Sales of the Year
    • Kerri Marshall, DoubleTree by Hilton San Francisco Airport
  • Sales Team of the Year
    • Small Hotels: Hotel Maya - a DoubleTree by Hilton
    • Large Hotels: DoubleTree by Hilton Amsterdam Centraal Station
  • Best On-Property Promotion
    • Small Hotels: DoubleTree by Hilton Madison 
    • Large Hotels: Tropicana Las Vegas - a DoubleTree by Hilton
  • Social Media Engagement Awards
    • DoubleTree Beach Resort by Hilton Tampa Bay - North Redington Beach; DoubleTree by Hilton Oradea; DoubleTree by Hilton Ras al Khaimah

The Hilton Worldwide CEO Light & Warmth Award is a company-wide honor that recognizes exceptional team members who consistently exceed expectations and embody the Hilton Worldwide values of Hospitality, Integrity, Leadership,Teamwork, Ownership and Now. From more than 3,300 nominations the following DoubleTree by Hilton team members were honored:

  • Deysire Dayhoff, DoubleTree Suites by Hilton Naples
  • Willie Nero, DoubleTree by Hilton Augusta

"Congratulations to all of our 2013 award winners," said John Greenleaf, global head, DoubleTree by Hilton. "The team members at these properties are a testament to our award winning CARE service culture, built around the idea of creating a rewarding experience for guests, team members and the community, and we could not be prouder of them for their many accomplishments."

The Crystal Cookie Awards are presented to the hotels that best exhibit the DoubleTree by Hilton CARE culture through outreach efforts, both as a hotel and as individuals, to the local community.

The 2013 winners included:

  • Community CARE Awards 
    • DoubleTree Suites by Hilton Naples 
    • DoubleTree by Hilton Aqaba
    • DoubleTree by Hilton Bloomington
    • DoubleTree by Hilton Central Pacific
    • Tropicana Las Vegas- a DoubleTree by Hilton
    • DoubleTree Beach Resort by Hilton Tampa Bay - North Redington Beach
    • DoubleTree by Hilton Shenyang
    • DoubleTree by Hilton Wuxi-Lingshan
    • DoubleTree by Hilton Zagreb
  • Teaching Kids to CARE Awards
    • DoubleTree Suites by Hilton Austin
    • DoubleTree by Hilton Bejing
    • DoubleTree by Hilton Resort Phuket - Surin Beach
    • DoubleTree by Hilton Ras al Khaimah
    • DoubleTree by Hilton Springfield

Other awards presented included:

  • Most Improved Hotel
    • 224 rooms or less: DoubleTree by Hilton South Bend
    • 225 rooms or larger: DoubleTree by Hilton San Francisco Airport
    • International: DoubleTree by Hilton Beijing
  • Hospitality Award of Excellence
    • 224 rooms or less: DoubleTree by Hilton Madison
    • 225 rooms or larger: DoubleTree by Hilton Wichita Airport
    • International: DoubleTree by Hilton Ras al Khaimah
  • Housekeeping Award of Excellence
    • 224 rooms or less: The Strathallan Rochester - a DoubleTree by Hilton Hotel
    • 225 rooms or larger: DoubleTree by Hilton Milwaukee Downtown
    • International: DoubleTree by Hilton Lincoln
  • Food & Beverage Award of Excellence
    • 224 rooms or less: DoubleTree by Hilton Rochester - Mayo Clinic Area
    • 225 rooms or larger: DoubleTree by Hilton Denver Tech Center
    • International: DoubleTree by Hilton Ras Al Khaimah
  • Pride Awards
    • 224 rooms or less: DoubleTree Suites by Hilton Naples;DoubleTree by Hilton Bay City - Riverfront; DoubleTree by Hilton Madison; DoubleTree Beach Resort by Hilton Tampa Bay - North Redington Beach; The Strathallan Rochester - a DoubleTree by Hilton
    • 225 rooms or larger: DoubleTree by Hilton Grand Junction;DoubleTree by Hilton Wichita Airport; DoubleTree by Hilton Carson;DoubleTree by Hilton Milwaukee Downtown; Hotel Roanoke & Conference Center - a DoubleTree by Hilton
    • International: DoubleTree by Hilton Oradea; DoubleTree by Hilton San Juan; DoubleTree by Hilton Wuxi- Lingshan
  • CARE Cup Awards
    • Large Hotel: DoubleTree by Hilton Shenyang
    • Small Hotel: DoubleTree Suites by Hilton Austin
  • Most Improved Market Share Awards
    • 224 rooms or less: DoubleTree by Hilton Santa Fe
    • 225 rooms or larger: DoubleTree by Hilton Ontario Airport
    • International: DoubleTree by Hilton Chongqing North
  • U.S. Top LightStay Hotel: DoubleTree Suites by Hilton Boston
  • International Top LightStay: DoubleTree by Hilton Chongqing North
  • Outstanding Achievement: DoubleTree by Hilton Wuxi-Lingshan;DoubleTree by Hilton Amsterdam Centraal Station; DoubleTree by Hilton Springfield

About DoubleTree By Hilton

With a fast-growing, global collection of more than 370 upscale hotels in gateway cities, metropolitan areas and vacation destinations across 32 countries and six continents, every little thing we do at DoubleTree by Hilton inspires us to create a rewarding experience for our hotel guests, our team members and the communities we proudly serve. Our hospitality begins with a warm chocolate chip cookie welcome upon arrival and continues with the award-winning Hilton HHonors guest loyalty program, an array of fine services and amenities and our longstanding CARE Culture tradition that empowers more than 65,000 team members to provide the special comforts and acts of kindness that make the traveler feel human again.

To make reservations at any DoubleTree by Hilton hotel, travelers may visit our brand website at www.doubletree.com. Social media users may connect with us at www.facebook.com/doubletree, www.twitter.com/doubletree and www.youtube.com/doubletreehotels. For the latest news, story starters and fact sheets about our brand, reporters and bloggers may visit our DoubleTree by Hilton Global Media Center at news.doubletree.com.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 94 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of ten world-class global brands is comprised of more than 4,000 managed, franchised, owned and leased hotels and timeshare properties, with more than 678,000 rooms in 91 countries and territories, including Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®.

SOURCE Hilton Worldwide

Contact:

Atiya Frederick
Hilton Worldwide
+1 703 883 6599
atiya.frederick@hilton.com

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