ERA Real Estate Names National Excellence in Customer Service Award Winners
ERA Courtyard Real Estate and ERA Levinson Realtors Win Prestigious Jim Jackson Memorial Award for 1st IN SERVICE®
April 24, 2014 // Franchising.com // MADISON, N.J. 04-23-2014 - ERA Real Estate, a global real estate franchisor, named ERA Courtyard Real Estate and ERA Levinson Realtors the 2013 winners of the organization's prestigious Jim Jackson Memorial Award for 1st IN SERVICE® named after the ERA Real Estate founder and former president.
The Jim Jackson Memorial Award for 1st IN SERVICE® is presented annually to the company that upholds Jackson's legacy of superior customer service and sales productivity. The award is divided into two categories. Category One recognizes companies with 500 or more transactions and Category Two recognizes companies with 100-499 transactions.
During the ERA Real Estate International Business Conference in Los Angeles, Calif., brokers / owners Jim Carr, Jeff Langum and Drury Roberts accepted the Category One award on behalf of ERA Courtyard Real Estate, which has offices in Amarillo, Plainview and Waco, Texas as well as Oklahoma City, Okla. Scott Lauri, broker/owner of ERA Levinson Realtors, accepted the Category Two award on behalf of his company, located in Monroe Township, N.J.
"It has been a momentous year for both companies," said Charlie Young, president and CEO, ERA Franchise Systems LLC. "ERA Courtyard Real Estate achieved a year-over-year sales volume increase of 13 percent in 2013 while ERA Levinson Realtors nearly tripled the size of its firm following the acquisition of a neighboring company, becoming a clear market leader," said Young.
Nominees are honored based on their consistent demonstration of high customer service as reported on customer satisfaction survey results as well as sales productivity. Both companies had a customer satisfaction rating of over 95% last year.
"While they continued their growth, neither company lost sight of one of the key components to success: quality customer service," said Young. "ERA Courtyard Real Estate and ERA Levinson Realtors embody the dedication, hard work and professionalism required to deliver value to consumers that exceeds their expectations. This honor is well deserved and I was thrilled to honor Jim, Jeff, Drury, Scott and their companies this year."
About ERA Real Estate
ERA Real Estate is an innovative franchising leader in the residential real estate industry with more than 40 years of experience in developing consumer-oriented products and services. The ERA network includes approximately 31,000 brokers and sales associates and approximately 2,300 offices throughout the United States and 33 countries and territories. Each office is independently owned and operated. ERA Real Estate is a subsidiary of Realogy Holdings Corp. (NYSE:RLGY), a global leader in real estate franchising and provider of real estate brokerage, relocation and settlement services.
SOURCE ERA Real Estate