J.D. Power Once Again Ranks Microtel Inn & Suites by Wyndham Highest in Guest Satisfaction Among Economy/Budget Hotels
July 17, 2014 // Franchising.com // PARSIPPANY, N.J. – Once again, Microtel Inn & Suites by Wyndham® - part of Wyndham Hotel Group and parent company Wyndham Worldwide (NYSE: WYN) - has been ranked highest in guest satisfaction in the economy/budget segment by J.D. Power in the 2014 North America Hotel Guest Satisfaction Index Study.
Within its segment, Microtel Inn & Suites by Wyndham ranked highest in six out seven factors measured by the study, including: reservations, check-in/check-out, guest rooms, hotel services, hotel facilities and cost and fees. This marks the 12th time in the last 13 years that Microtel Inn & Suites by Wyndham has been ranked highest in its segment by the study. It was previously ranked highest in its segment for 10 consecutive years between 2002 and 2011, and then again in 2013.
"Microtel Inn & Suites by Wyndham is a leader in the economy space thanks in large part to a focus on innovation, design and quality," said Patrick Breen, brand senior vice president for Microtel Inn & Suites by Wyndham. "As a brand that regularly competes with hotels in not only in its own segment but with those in the segments above it, it’s a great honor to once again receive this distinction. My sincere gratitude goes out to our hotel owners and their staffs. It’s their commitment to providing exceptional experiences that has allowed us to build such an enviable reputation over all these years and it’s their continued dedication that will allow us to keep raising the bar."
With more than 310 locations throughout the U.S., Canada and the Philippines, Microtel Inn & Suites by Wyndham is one of the few economy hotel chains that requires every hotel that joins its portfolio to be newly constructed, resulting in exceptional levels of both consistency and quality.
This summer, as part of its "Microcation" contest, Microtel Inn & Suites by Wyndham is giving travelers the chance to win their dream getaway in the form of two million Wyndham Rewards® points. For official contest rules or to enter, visit www.facebook.com/microtel. Travelers can also save 20 percent off the best available rate when they book their own Microcation: three consecutive nights at any participating Microtel Inn & Suites by Wyndham hotel. For full terms and conditions or to make a reservation, visit www.microtelinn.com.
About Wyndham Rewards
Wyndham Rewards, the free-to-join guest loyalty program of Wyndham Hotel Group, is the world’s largest lodging loyalty program as measured by number of participating hotels and the only hotel loyalty program to offer members guaranteed rewards after just one qualified stay.
With over 7,000 participating hotels throughout more than 50 countries, the program offers its over 8.8 million active members the opportunity to earn valuable points for their qualified stays. Those points may be redeemed for hundreds of rewards options including free hotel stays, airline travel, gift cards for leading retailers and restaurants and more. Free stays start as low as 5,500 points, while other reward options start as low as 50 points. Members may also choose to earn with approximately 20 leading airline carriers and other partners.
In addition, frequent travelers will appreciate the program’s Gold Status, which provides the program’s most loyal members with an additional free night after every 20 qualified nights. For more information or to join, visit www.wyndhamrewards.com.
About Microtel Inn & Suites by Wyndham
Part of Wyndham Hotel Group, the Microtel Inn & Suites by Wyndham® brand is an award-winning chain of more than 300 economy hotels located throughout North America and the Philippines. Designed to provide guests with a better hotel stay, each hotel is newly constructed and offers an array of complimentary amenities including free Wi-Fi and continental breakfast. Other amenities available at most hotels include meeting and fitness centers, swimming pools and the opportunity to earn and redeem points through Wyndham Rewards®, the brand’s guest loyalty program. Travelers can join the program for free at www.wyndhamrewards.com.
Each Microtel Inn & Suites by Wyndham hotel is independently owned and operated under franchise agreements with Microtel Inns & Suites Franchising, a subsidiary of Wyndham Hotel Group and parent company Wyndham Worldwide Corporation (NYSE: WYN). Reservations and information are available by visiting www.microtelinn.com.
Wyndham Hotel Group is the world’s largest and most diverse hotel company, encompassing approximately 7,500 hotels and 646,900 rooms in 69 countries. Additional information is available at www.wyndhamworldwide.com. For more information about hotel franchising opportunities visit www.whgdevelopment.com.
SOURCE Microtel Inn & Suites by Wyndham