Preventing Locksmith Scams: Pop-A-Lock Launch Real-Time GPS App
To Ensure Customer Security and Personalizes Brand Experience
July 18, 2014 // Franchising.com // LAFAYETTE, LA - In order to provide greater service to their customers and prevent the growing threat of locksmith scams, Pop-A-Lock – the country's largest group of locksmiths providing 24–hour locksmith service across the country – announces the launch of the Pop-A-Lock Customer Connect APP. Designed with the customer in mind, this app enhances the Pop-A-Lock experience for clients in order to ensure their safety by identifying their technician and provide peace of mind.
Due to the national epidemic of security and locksmith scammers, Pop-A-Lock addressed the issue by creating this free application available on Google Play for Androids and the Apple Store for iPhone users. More detailed information about the application can also be found at: http://www.popalocktracking.com.
Features and Benefits of the App include:
- Real Time GPS reporting of the Tech who is coming to service you.
- Electronic Estimated Arrival Time Countdown.
- Picture of the Vehicle they will be arriving in.
- Picture of the Technician who will be performing the service.
- Quality assurance survey to give feedback on your service.
- Social Media connector so you can tell people how great the service was.
"This new technology will help provide our customers with the piece of mind that the person pulling up to service their security needs is indeed a Pop-A-Lock technician that has been background checked, is in uniform and expertly trained," said Don Marks, CEO of Pop-A-Lock and SystemsForward America. "Unfortunately, many customers in need of locksmith services call a company from the Yellow Pages only to find that when the 'supposed' technician arrives on the scene, the customer is scammed or –even worse- robbed."
"By utilizing this new technology from Pop-A-Lock, customers will never have to question where their technician is or when he or she will be there," said Robert Reynolds, Chief Operating Officer of Pop-A-Lock. "By providing a picture of the technician and the fleet vehicle they are operating the customer can be sure who is servicing them. Safety and security for our customers is Pop-A-Locks number one goal."
Pop-A-Lock™ is the most trusted team of security professionals in the nation. It was founded in 1991, in Lafayette, Louisiana by two law enforcement officials who recognized the need for security services in their area. Since then, the company has grown to serve 8,500 communities throughout the U.S. and Canada, providing advanced technology security services, locksmithing, roadside assistance, and free security audit information for businesses, homes, and schools. All Pop-A-Lock technicians are trained in the latest technology and have cleared background and drug tests. Look for our technicians in their easy to identify orange and black uniforms and vehicles. If you don't see the Pop-A-Lock logo, you're not getting the superior Pop-A-lock trusted service. For more information, please visit: www.popalock.com.