Top Performing Hampton Hotels Receive Prestigious Brand Award
Connie Award Winners Selected Based on High Customer Loyalty and Service Scores
MCLEAN, Va. – Hampton Hotels recognized its top performing properties of 2014 by awarding the Connie, Lighthouse and Circle of Excellence award winners. The prestigious Connie Award is named after Hilton Worldwide’s founder Conrad Hilton and winners are selected based on their Total Quality Scorecard (TQS), the hotel’s loyalty score via SALT (Hilton’s Satisfaction and Loyalty Tracking) and the quality assurance (QA) score. All Connie Award recipients will receive a monetary award to host a celebratory event for employees and a trophy.
Eleven hotels were presented the Connie Award:
- Hampton Inn Bangor, Maine
- Hampton Inn & Suites Buffalo, Wyoming
- Hampton Inn Columbus/South Ft. Benning, Georgia
- Hampton Inn Daytona Beach/Beachfront, Florida
- Hampton Inn Lincolnton, North Carolina
- Hampton Inn Murrells Inlet/Myrtle Beach, South Carolina
- Hampton Inn & Suites Salem, Oregon
- Hampton Inn & Suites St. Louis/South I-55, Missouri
- Hampton Inn & Suites Tifton, Georgia
- Hampton Inn Wheeling, West Virginia
- Hampton by Hilton Volgograd Profsoyuznaya, Russia
"Hampton Hotels is known for its friendly and exceptional customer service properly named Hamptonality," said Phil Cordell, global head, focused service and Hampton Brand Management. "Each of our hotels receiving this year’s Connie Award has excelled in displaying the true essence of Hamptonality to our guests. Congratulations to all our hotel winners!"
In addition to the hotel’s approach to friendly customer service, Hamptonality includes team members anticipating guests’ needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things to do around town. Additionally, hotels are infused with local photography and artwork, highlighting each property’s connection and support to its own community.
Lighthouse Awards are presented to the top five percent of Hampton properties while the Circle of Excellence Awards are presented to the top 10 percent of hotels. For a complete list of 2014 award winners, please visit the Hampton Global Media Center.
Read more about Hampton Hotels at www.hampton.com or http://news.hampton.com/.
About Hampton Hotels
An award-winning leader in the mid-priced hotel segment, Hampton Hotels, including Hampton Inn, Hampton Inn & Suites and Hampton by Hilton, serves value-conscious and quality-driven travelers with more than 2,000 properties totaling nearly 200,000 rooms in 16 countries and territories. High quality accommodations and amenities, such as complimentary Wi-Fi, Hampton’s On the House® hot breakfast, multi-unit Power Cubes and the brand’s signature Clean and fresh Hampton bed®, contribute to Hampton ranking as a leader in its segment. Hampton Team Members deliver friendly, authentic, caring and thoughtful service defined as Hamptonality which is backed by the 100% Hampton® Guarantee. Ranked No. 1 on Entrepreneur magazine’s 2015 Franchise 500® list for the fourth time in the past five years, Hampton Hotels is part of Hilton Worldwide, a leading global hospitality company. With Hilton’s award-winning digital check-in with room selection tool, Hilton HHonors members can log into their accounts and choose their exact room from a digital floor plan, as well as customize their room prior to arrival with amenity requests. The service is available for 650,000+ rooms at more than 4,100 properties across 11 brands worldwide. For more information about Hampton Hotels, visit www.hampton.com or http://news.hampton.com.
About Hilton Worldwide
Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,300 managed, franchised, owned and leased hotels and timeshare properties, with more than 715,000 rooms in 94 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide, and www.linkedin.com/company/hilton-worldwide.
SOURCE Hilton Worldwide
Director, Brand Public Relations
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