February 17, 2015 // Franchising.com // Memphis, Tenn – ServiceMaster Restore, a leading provider in emergency water, fire and mold damage cleanup and part of the ServiceMaster (NYSE: SERV) family of brands, announced plans to introduce a new, industry-leading platform for its national claims administration and job management. This new platform, called Respond 365, will begin rolling out with its franchisees on March 2.
"As the leader in disaster recovery services, ServiceMaster Restore is excited about this major innovation in how we manage our business," said Gary Bauer, chief operating officer, ServiceMaster Restore. "When a disaster occurs in a home or business, response times, process and visibility are critical for us, insurance industry partners, and home and business owners. The platform, developed with Next Gear Solutions, provides us with a streamlined system to monitor all jobs real-time, allowing us to focus on what matters most – restoring homes and lives back to normal."
The platform will allow ServiceMaster Restore, its national base of franchises and the franchisees' 12,000-plus U.S. employees the ability to:
"Technology is more than just an enabler; used properly it's a way to exceed customer expectations," said Tim Haynes, senior vice president and chief information officer, ServiceMaster. "We feel that partnering with an industry leader who's already developed, tested and proven its tool exceeds industry standards, is the best decision for our company, customers and partners, versus trying to build a customized solution from scratch."
Next Gear's software design is based on best-in-class restoration industry-specific processes. It preserves and improves system connectivity with insurance carriers' systems, and creates a robust, mobile technology platform that meets and exceeds increasing industry and carrier data security standards.
"As a leader in the disaster restoration industry, we're excited to work with ServiceMaster Restore's large footprint and ability to serve customers around the nation 24/7/365," said Garret Gray, chief executive officer, Next Gear Solutions. "Through our streamlined system, ServiceMaster Restore can continue to provide exceptional service to home and business owners, while also providing real-time transparency and efficient claims management to key insurance partners – allowing everyone access to updated and real-time information."
With more than 1,800 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire or smoke. ServiceMaster Recovery Management (SRM) is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore and ServiceMaster Recovery Management have operation and consulting experience on countless disasters, including cleanup after Hurricane Katrina and the Pentagon after September 11, 2001. More information can be found at www.servicemasterrestore.com. ServiceMaster Restore is a business unit of the Memphis-based ServiceMaster Global Holdings, Inc., a leading provider of residential and commercial services, whose brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of residential and commercial services, operating through an extensive service network of more than 7,000 company-owned, franchised and licensed locations. The company's portfolio of well-recognized brands includes Terminix (termite and pest control), American Home Shield (home warranties), ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (furniture repair) and AmeriSpec (home inspections). The company serves approximately 4 million residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.