DoubleTree by Hilton Recognizes Hotels for Outstanding Achievements in 2014

 Upscale Chain Awards Both Domestic and International Hotels

March 31, 2015 // Franchising.com // MCLEAN, VA – DoubleTree by Hilton, the Hilton Worldwide upscale full-service hotel brand with more than 400 locations globally, recently announced its top performing properties of 2014.

The brand presented its hotels and resorts with many awards including the prestigious Connie Award as well as the highly coveted Environmental Care and Crystal Cookie Awards.

“We’re thrilled to be able to honor the hotels and their dedicated teams that go above and beyond to be sure our guests feel cared for,” said John Greenleaf, global head, DoubleTree by Hilton. “We believe that the little things mean everything and add to the guest experience at DoubleTree by Hilton, and we’re proud to present our hotels and team members with awards that celebrate their continuous commitment to deliver exceptional service.”

The Connie Award, named after Hilton Worldwide founder Conrad Hilton, is presented to the top-performing hotels in the DoubleTree portfolio each year based on hotel size – small (under 224 rooms) and large (225 rooms and above). The hotels are evaluated on three key components: quality assurance audits measuring cleanliness; condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel's physical accommodations.

The 2014 Connie Award winners include:

Large Hotels: Hotel Roanoke & Conference Center - a DoubleTree by Hilton
Small Hotels: DoubleTree Suites by Hilton Naples
International Hotels: DoubleTree by Hilton Shenyang and DoubleTree by Hilton Ras Al Khaimah

Additional notable winners include:

Annual CARE Cup: Presented thotel properties that Create a Rewarding Experience (CARE) and demonstrate qualities ttheir guests, their fellow team members and the communities in which they serve.

Small Hotels in the United States: DoubleTree by Hilton Grand Junction
Large Hotels in the United States: DoubleTree by Hilton Asheville - Biltmore
Small Hotels International: DoubleTree by Hilton Chongqing North
Large Hotels International: DoubleTree by Hilton Ras Al Khaim

General Manager of the Year

Large Hotels: Jeff Welk, DoubleTree by Hilton Milwaukee Downtown
Small Hotels: Brian Inman, DoubleTree by Hilton Springfield
International Hotels: Simon McGrath, DoubleTree by Hilton Johor Bahru and Simon Morpuss, DoubleTree by Hilton London - Westminster

Director of Sales/Director of Business Development

Large Hotels: Laurie Calaunan, DoubleTree by Hilton Los Angeles Downtown
Small Hotels: Brandy Sawyer, DoubleTree by Hilton Breckenridge
International Hotels: DoubleTree by Hilton Naha and DoubleTree by Hilton London - Tower of London

Sales Team of the Year

Large Hotels: DoubleTree by Hilton Denver / DoubleTree by Hilton Denver Stapleton North
Small Hotels: DoubleTree by Hilton Los Angeles - Norwalk
International Hotels: DoubleTree by Hilton Naha and DoubleTree by Hilton London - Tower of London

Most Improved Market Share

Large Hotels: DoubleTree Suites by Hilton Salt Lake City Downtown
Small Hotels: The Strathallan Rochester - a DoubleTree by Hilton
International Hotels: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Istanbul - Avcila

Social Media Leadership Award

Large Hotels: DoubleTree Resort by Hilton Central Pacific - Costa Rica
Small Hotels: DoubleTree by Hilton Madison
International Hotels: DoubleTree by Hilton Johor Bahru and DoubleTree by Hilton Zagreb and DoubleTree by Hilton London – Tower of London

Property Promotion Award

Large Hotels: St. Louis Union Station – a DoubleTree by Hilton
Small Hotels: DoubleTree Resort by Hilton Lancaster
International Hotels: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Amsterdam Centraal Station
Pride Awards: Presented tthe top five small and top five large performing DoubleTree hotels.

Large Hotels

DoubleTree by Hilton Grand Junction, DoubleTree by Hilton Milwaukee Downtown, DoubleTree by Hilton
Wichita Airport, DoubleTree Suites by Hilton Anaheim Resort - Convention Center and Hotel Roanoke &
Conference Center - a DoubleTree by Hilton

Small Hotels

DoubleTree by Hilton Bristol, Connecticut, DoubleTree by Hilton Madison, DoubleTree Suites by Hilton Bentonville,
DoubleTree Suites by Hilton Naples and The Strathallan Rochester - a DoubleTree by Hilton

International Hotels

DoubleTree by Hilton Shenyang, DoubleTree by Hilton Beijing, DoubleTree by Hilton Chongqing North, DoubleTree by Hilton Chongqing Wanzhou, DoubleTree by Hilton Wuxi, DoubleTree by Hilton Ras Al Khaimah, DoubleTree by Hilton Kosice, DoubleTree by Hilton Lodz, DoubleTree by Hilton Oradea, and DoubleTree by Hilton Zagreb

The Crystal Cookie Awards recognize those properties that best demonstrate the DoubleTree by Hilton CARE (Create a Rewarding Experience) Culture through outreach efforts, both as a hotel and individually, tthe local community.

The 2014 winners include:

Crystal Cookie - Teaching Kids to CARE

Large Hotels: DoubleTree by Hilton Raleigh Durham Airport at Research Triangle Park
Small Hotels: DoubleTree Beach Resort by Hilton Tampa Bay - North Redington Beach
International Hotels: DoubleTree by Hilton Huaqia- Kunshan and DoubleTree by Hilton Novosibirsk

Crystal Cookie - Community CARE Award

Large Hotels: DoubleTree by Hilton Midland Plaza and DoubleTree by Hilton Central Pacific - Costa Rica
Small Hotels: DoubleTree by Hilton Springfield
International Hotels: DoubleTree by Hilton Darwin, DoubleTree by Hilton Esplanade Darwin and DoubleTree by Hilton London - Westminster

The DoubleTree Environmental CARE Award is presented to hotels that show an outstanding commitment to implementing and demonstrating sustainability and environmental outreach efforts that impact their guests as well as the local community.

The 2014 winners include:

Environmental CARE Award - Top Lightstay

Large Hotels: DoubleTree Suites by Hilton Boston - Cambridge
Small Hotels: DoubleTree by Hilton Durango
International Hotels: DoubleTree by Hilton Chongqing North and DoubleTree by Hilton Luxembourg

Environmental CARE Award - Outstanding Achievement

Large Hotels: DoubleTree by Hilton Alana Waikiki
Small Hotels DoubleTree by Hilton Springfield
International: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Zagre

Environmental CARE Award - Living Sustainably

Large Hotels: DoubleTree by Hilton San Jose
Small Hotels: DoubleTree by Hilton Breckenridge
International Hotels: DoubleTree by Hilton Alice Springs and DoubleTree by Hilton Amsterdam Centraal Station

Other awards presented include:

Most Improved Quality: Presented thotel properties with the highest percentage gain in Total Quality Score (TQS) year-over-year. TQS consists of Loyalty, Overall Service,

Quality Assurance and Brand Promise.

Large Hotels: DoubleTree by Hilton Pittsburgh - Green Tree
Small Hotels: DoubleTree by Hilton New Bern Riverfront
International: DoubleTree by Hilton Shanghai - Pudong and DoubleTree by Hilton London - Marble Arch

Hospitality Award of Excellence: Presented thotel properties with the highest aggregate of Service and Loyalty Tracking (SALT) score specific tthe Hospitality measures: Return to  Property, Helpfulness of Hotel Staff and Helpfulness of Restaurant Staff at Breakfast, Lunch/Dinner.

Large Hotels: Hotel Roanoke & Conference Center - a DoubleTree by Hilton
Small Hotels: DoubleTree Suites by Hilton Naples
International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah

Housekeeping Award of Excellence: Presented tthe hotel housekeeping staff with the highest aggregate SALT and Quality Assurance (QA) scores relative to: SALT Cleanliness of Guest Room, SALT Cleanliness of Bathroom and most recent QA report for Overall Cleanliness.

Large Hotels: DoubleTree Suites by Hilton Salt Lake City Downtown
Small Hotels: DoubleTree by Hilton Bemidji
International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah

Food & Beverage Award of Excellence: Presented thotel properties with the highest aggregate Food & Beverage scores recorded in SALT which include: Overall Breakfast Experience, Food Quality, Helpfulness of Restaurant Staff and In-Room Dining.

Large Hotels: Hotel Roanoke & Conference Center - a DoubleTree by Hilton
Small Hotels: DoubleTree Suites by Hilton Naples
International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah

To learn more about DoubleTree by Hilton, please visit www.doubletree.com and news.doubletree.com.

About DoubleTree By Hilton

With a fast-growing, global collection of more than 400 upscale hotels in gateway cities, metropolitan areas and vacation destinations across six continents, every little thing we do at DoubleTree by Hilton inspires us to create a rewarding experience for our hotel guests, our Team Members and the communities we proudly serve. Our hospitality begins with a warm chocolate chip cookie welcome upon arrival and continues with the award-winning Hilton HHonors guest loyalty program, an array of fine services and amenities and our longstanding CARE Culture tradition that empowers Team Members to provide the special comforts and acts of kindness that make the traveler feel human again.

To make reservations at any DoubleTree by Hilton hotel, travelers may visit our brand website at www.doubletree.com. Social media users may connect with us at www.facebook.com/doubletree, www.twitter.com/doubletree and www.youtube.com/doubletreehotels. For the latest news, story starters and fact sheets about our brand, reporters and bloggers may visit our DoubleTree by Hilton Global Media Center at news.doubletree.com.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,300 managed, franchised, owned and leased hotels and timeshare properties, with more than 715,000 rooms in 94 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide at facebook.com/hiltonworldwide, twitter.com/hiltonworldwide, youtube.com/hiltonworldwide, flickr.com/hiltonworldwide, and linkedin.com/company/hilton-worldwide.

SOURCE DoubleTree By Hilton

Contacts:

Sarah Lipman
Hilton Worldwide
+1 703 883 5315
sarah.lipman@hilton.com

Helen Ames
For Hilton Worldwide
212 715 1646
helen.ames@finnpartners.com

###

Share this Story:

Comments:

comments powered by Disqus

Franchise News Room »


News By Industry »


Featured Opportunities

The Joint Corp.
The Joint® Chiropractic is reinventing chiropractic care. Our vision is to become the largest, most respected provider of chiropractic services...
HYPOXI
Operated in studios across the globe, HYPOXI is proven not only to be an effective weight loss solution for men and women, but is also a popular...
Waxing The City
Franchise ownership with Waxing the City is a smooth move. From the creators of Anytime Fitness comes the next great personal care franchise. Join...
BrightStar Care
A small Investment that can Pay Big Dividends! Brightstar Care Franchise is a low overhead, quick to break-even, fast ramp-up, repeat customers.
Roy Rogers Family Restaurants
There is no single factor that accounts for the powerful appeal of the Roy Rogers concept.

Subscribe to Franchising.com Express

A Franchise Update Media Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2017. All Rights Reserved.

In Loving Memory Of Timothy Gardner (1987-2014)