April 21, 2015 // Franchising.com // Houston – Christian Brothers Automotive, a leading automotive maintenance and repair franchise, has made a name for itself by following one simple philosophy: Treat others as you wish to be treated. President and CEO Mark Carr knew applying this outlook to his business meant going beyond just restoring trust in the auto repair market - it also meant providing consumers with a one-of-a-kind service experience, right down to the waiting rooms where they could sit and relax in during visits. Every facet of Christian Brothers Automotive’s design has been carefully weighed, measured and selected by Carr, from the leather couches guests can enjoy to the artwork hanging on the waiting room walls. Now Carr has taken this same attention to detail and applied it to the company’s new headquarters in Houston, Texas.
“I’m a huge believer in offering our guests a clean, comfortable atmosphere,” Carr said. “When a customer walks into a Christian Brothers Automotive, it should feel like they’re walking into their own home. No one should have to put up with a loud, dirty shop.”
This commitment to professionalism and creating a business environment that is a step above the competition has carried over to Christian Brothers’ new office 37,000 square foot building at 17725 Katy Freeway Suite 200 in Houston.
The company opened its doors to franchisees, partners and the media on April 9 with an open house.
“At Christian Brothers Automotive, exceptional customer service is our No. 1 priority,” said Vice President Josh Wall. “At the same time, we want to show our brand partners and employees how much we appreciate their hard work as well. Our new office building will give us the opportunity to do so while also positioning the company for further growth and profitability.”
The building shell and common center corridors were designed by Houston’s Powers Brown, while the interior and finishing touches were handled by PDR and Carr himself. As with all franchise locations, Carr was involved every step of the way with the company’s new headquarters. He worked very closely with PDR, reviewing, approving, adjusting and revising each submittal until a complete building color palette was completed.
Along with the help of Katy Nichols, Carr also chose the building’s furniture and artwork.
The company’s new building will help it continue on its mission to expand throughout the U.S. during 2015, offering customers throughout the country a chance to experience the Christian Brothers Automotive Nice Difference and see the brand’s “love thy neighbor” attitude firsthand.
Christian Brothers Automotive is one of the nation’s leading automotive service and repair franchise systems, with more than 135 locations open and an additional 35 under development in 18 states, including Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.
Mark Carr, president and CEO, opened the first location in Houston, Texas in 1982. The store’s main principle was to run an automotive repair facility based on honesty, integrity, reliability and exceptional customer service, which is still the core philosophy of Christian Brothers Automotive today. Christian Brothers Automotive began selling franchises in 1996 and continues to grow at a pace of 15 to 20 stores annually. The company also continues to maintain a 100 percent success rate with its store operations, never having closed a location.
SOURCE Christian Brothers Automotive
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