TeamLogic IT Redefines Industry Role as Technology Advisor to Small Businesses
Acting as a Trusted Partner vs. Just a Vendor of "Break-Fix" Services Sets Company Apart in Growing IT Services and Support Industry Sector
MISSION VIEJO, CA - (Marketwired - May 18, 2015) - When TeamLogic IT added "Your Technology Advisor" to its logo recently, it wasn't just to highlight what the company does so well. It was meant to differentiate TeamLogic IT from the "break-fix" vendors crowding the IT arena.
"A lot of thought went into that, even though it's just a few words," said Chuck Lennon, TeamLogic IT President. "We wanted to start talking about what distinguishes us in the marketplace. For TeamLogic IT, that's the fact that we provide guidance, as well as excellent service, to our customers."
TeamLogic IT franchise owners, as well as their customers, report that the technology advisor relationship means a much deeper bond than most vendors achieve with their clients.
"Anybody out there can offer up a tech solution, but our top customers tell us time and again that the main reason they do business with us is because of the great guidance, support and direction we give them," Lennon said. "We are much more than just an outsourced IT provider going in to fix what's wrong."
While many TeamLogic IT client relationships do begin in that manner, the company's goal is to offer advice and insight at both the time of the repair and down the road during "stop-by" visits to see how things are working.
"Our franchise owners routinely get out and check in with clients," Lennon said. "The ones who've just used us to correct a problem are pleased by that, and our longtime clients have come to expect it. They quickly learn to seek our input, and they value the advice and suggestions we bring to the table."
In other words, TeamLogic IT is a technology advisor who's on the ground not just in times of crisis, but during the regular ins and outs of clients' daily operations.
"We do what everybody else does as far as 'break-fix' goes, but we go far beyond that right away," Lennon said. "We give our clients the guidelines and direction they need to run their businesses the most efficient way possible by leveraging the technology they have. We also bring new solutions to them -- hardware and software systems that we have evaluated and found to be valuable and that fit their specific business needs. That's what an advisor does, and it's a very emotional connection."
To learn more, visit www.teamlogicfranchising.com.
SOURCE TeamLogic IT
TeamLogic IT President