College Hunks Hauling Junk Franchise Satisfaction Scores Outpace Competition and Franchise Industry Benchmarks

Service, Training, Marketing and Company Culture Are Just a Few of the Areas Where Franchise Owners Said They Were Well Supported

TAMPA, FL - (Marketwired - Jul 2, 2015) - Franchise Business Review has given College Hunks Hauling Junk top marks in its annual third-party franchise owner satisfaction survey.

FBR is the industry standard for measuring franchisee satisfaction. FBR reaches out to franchise owners in multiple business sectors every year, asking more than 40 questions about how they feel about the training and support they're getting from the home office. Respondents' thoughts on leadership and core values also are assessed, as well as the franchise system overall, the franchise community, the financial opportunity and their own performance and overall satisfaction. Tens of thousands of franchisees are surveyed throughout the country.

In every category, College Hunks Hauling Junk surpassed its previous year's satisfaction rating and outpaced the service industry and franchise industry as a whole. College Hunks Hauling Junk's senior management team merited particular praise, scoring almost 10 percent above the competition for its vision, and almost 20 percent higher for its company culture than did other service industry and franchise industry companies.

"There are four core areas of the business we always want to keep improving: franchisee satisfaction, franchisee revenue, franchisee profitability and increasing the number of franchises so the brand's value improves for everybody," says Nick Friedman, president and co-founder.

"The Franchise Business Review survey allows us to measure how we are doing in those areas and then improve our performance. The fact that our scores went up and surpassed the industry benchmarks shows how well the teamwork and collaboration between the franchise owners and our franchise management team is doing. We are working hard to increase alignment and collaboration on the right priorities and provide the best resources to help everyone in our system be successful."

College Hunks Hauling Junk continues to grow its business model, including ongoing efforts to expand more aggressively into the moving industry. This resonates with both existing franchise owners and those looking to enter the market, Friedman adds.

"Anytime someone is looking at buying a franchise, they're going to do some research and see how the existing ones are doing," he says. "They want to see not only internal numbers that are improving year over year, but also how the franchise is doing in the overall service industry and franchise industry. When our numbers are up, it's another confidence builder for current and prospective franchise owners."

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SOURCE College Hunks Hauling Junk


Danielle Wright Kimble
College Hunks Hauling Junk



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