February 24, 2016 // Franchising.com // MCLEAN, Va. – Hilton Worldwide’s (NYSE: HLT) Hampton by Hilton brand has awarded top performing properties of 2015 with the recognition of the Connie, Lighthouse and Circle of Excellence awards. All awards are presented based on customer satisfaction and customer loyalty.
The Connie Award is named after Hilton Worldwide’s founder Conrad Hilton and winners are selected based on their Total Quality Scorecard (TQS), the hotel’s loyalty score via SALT (Hilton’s Satisfaction and Loyalty Tracking) and the quality assurance (QA) score. Twelve hotels were presented the Connie Award:
All Connie Award recipients will receive a monetary award to host a celebratory event for employees and a trophy.
“Congratulations and thank you to each property for continuing to shine in providing exceptional service to our guests each and every day,” said Phil Cordell, global head, focused service and Hampton Brand Management. “These properties embody the spirit of Hamptonality as well as Conrad Hilton’s vision “to fill the earth with the light and warmth of hospitality.”
In addition to the hotel’s approach to friendly customer service, Hamptonality includes team members anticipating guests’ needs and providing travelers with helpful suggestions about area attractions, historical facts and fun things to do around town. Additionally, hotels are infused with local photography and artwork, highlighting each property’s connection and support to its own community.
Lighthouse Awards are presented to the top five percent of Hampton properties while the Circle of Excellence Awards are presented to the top 10 percent of hotels. For a complete list of 2015 award winners, please visit the Hampton Global Media Center.
Read more about Hampton Hotels at www.hampton.com or http://news.hampton.com/.
An award-winning leader in the upper mid-priced hotel segment, Hampton by Hilton, including Hampton Inn by Hilton, Hampton Inn & Suites by Hilton and Hampton by Hilton, serves value-conscious and quality-driven travelers with 2,108 properties totaling more than 210,000 rooms in 20 countries and territories. High quality accommodations and amenities, such as complimentary Wi-Fi, Hampton’s On the House® hot breakfast, multi-unit Power Cubes and the brand’s signature Clean and fresh Hampton bed®, contribute to Hampton by Hilton ranking as a leader in its segment. Hampton by Hilton Team Members deliver friendly, authentic, caring and thoughtful service defined as Hamptonality which is backed by the 100% Hampton® Guarantee. Hilton HHonors members who book directly through preferred Hilton channels receive instant benefits, including an exclusive discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key available exclusively through the industry-leading Hilton HHonors app. For more information about Hampton by Hilton, visit www.hampton.com or news.hampton.com.
Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, comprised of more than 4,600 managed, franchised, owned and leased hotels and timeshare properties with more than 758,000 rooms in 100 countries and territories. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide on Facebook, Twitter, YouTube, Flickr, LinkedIn and Instagram.
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