Hilton Garden Inn Recognizes Top Performing Hotels for Outstanding Achievements in 2015


Team Members and Hotels Awarded for Best in Class Performance

March 02, 2016 // Franchising.com // MCLEAN, Va. – Hilton Garden Inn, Hilton Worldwide’s (NYSE: HLT) upscale global brand of hotels, is pleased to announce North American winner, Hilton Garden Inn Durham/University Medical Center, NC, and international winner Hilton Garden Inn Kirov, Russia, who took top honors with the Connie Pride Hotel of the Year Awards. This impressive distinction is only presented to two outstanding properties each year out of 665 hotels worldwide for their remarkable achievements. The brand also recognized nearly 60 additional hotels and individuals for their contributions and successes as best in class performers.

The prestigious Connie Award, named after Hilton Worldwide’s founder Conrad Hilton, is awarded based on three key components: quality assurance audits measuring cleanliness, condition and brand standards, customer satisfaction scores rating staff service and the quality of the hotel’s physical accommodations. The winners represent the highest scores in the brand system in all of these categories.    

“Congratulations to all of our brand winners on this well-deserved honor,” said John Greenleaf, global head, Hilton Garden Inn. “These awards acknowledge those hotels and individuals that have excelled as leaders in customer satisfaction and continually raise the bar on standards of service for which the Hilton Garden Inn brand is known. This recognition also honors their commitment to excellence by delivering a quality guest experience, actively engaging team members and building positive relationships within their communities.”

2015 Pride Awards were presented to Hilton Garden Inn Findlay located in Ohio, Hilton Garden Inn Mobile East Bay/Daphne in Alabama and Hilton Garden Inn Krasnodar, Russia, in honor of being recognized as the second and third highest ranking properties across the brand’s portfolio in the areas of quality, customer satisfaction and cleanliness as well as exemplary efforts in hotel operations.

Additional winners included Abigail Flynn of Hilton Garden Inn Durham/University Medical Center, NC, and Chad Patterson of Hilton Garden Inn Florence, SC, who received The Barbara Bejan General Manager of the Year award, and Director of Sales of the Year, Christina Bell of Hilton Garden Inn Ann Arbor, MI, and Traci Kessler of Hilton Garden Inn Durham/University Medical Center, NC. These individuals were recognized for their outstanding performance, leadership and passionate dedication to the brand.

Other top brand recognition awards included:

  • You Can Count on Us Community Relations Award – Hilton Garden Inn Durham/University Medical Center, NC. Hotel recognized with the most community service hours and team participation in Global Month of Service.
  • HHonors Loyalty Award – Hilton Garden Inn Durham/University Medical Center, NC. Hotel received highest overall loyalty score by HHonors members based on the measurement of the brand’s satisfaction and loyalty tracking system.
  • Digital Check-in Award – Hilton Garden Inn Gulfport, MS. Digital Check-in is available to HHonors members and allows guests to select their room and have an expedited check-in experience. Hotel received the highest overall cumulative Digital Check-in score.

For a complete list of 2015 award winners, please visit the Hilton Garden Inn by Hilton Media Center.

Read more about Hilton Garden Inn at www.hgi.com and www.news.hgi.com.

About Hilton Garden Inn

Hilton Garden Inn is the award-recognized, peaceful and energizing hotel brand that continually strives to ensure today’s busy travelers are appreciated and have everything they need to be most productive on the road. Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart during their stay. Approachable and professional Team Members operating at more than 665 hotels around the world are committed to providing a welcoming and dependable hotel experience for every guest, every time which is reflected in the satisfaction promise to do whatever it takes to ensure every guest is satisfied, or they don’t pay. You can count on us. Guaranteed™. Hilton HHonors members who book directly through preferred Hilton channels receive instant benefits, including an exclusive discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key available exclusively through the industry-leading Hilton HHonors app. Visit www.hgi.com or news.hgi.com for more information about our locations.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, comprised of more than 4,600 managed, franchised, owned and leased hotels and timeshare properties with more than 758,000 rooms in 100 countries and territories. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide on Facebook, Twitter, YouTube, Flickr, LinkedIn and Instagram. 

SOURCE Hilton Worldwide


Jennifer Hughes
Director, Brand Public Relations
Hilton Worldwide
+1 901 374 6518

Ursula Roman
Manager, Brand Public Relations
Hilton Worldwide
+1 901 374 6427


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