July 22, 2016 // Franchising.com // RALEIGH, N.C. – Dental Fix Rx - the fastest-growing, mobile dental equipment repair service franchise - is helping Raleigh-Durham dental professionals get back to serving customers more quickly when equipment breaks down.
Traditionally, when equipment malfunctions, a dental practices’ main option is to contact their area dealer whose large sales area prevents them from being able to respond quickly or deliver personalized service. John Bastone - who has locally owned and operated Dental Fix Rx of Raleigh for the past six years - has recently partnered with military experienced Todd Mullins to run and operate the second repair van to better service the pain point felt by many dental professionals throughout the local area.
Bastone is one of three of Dental Fix Rx franchisees serving North Carolina. With the expansion of his territory, he recruited Todd Mullins to help service up to 700 dental offices throughout Raleigh-Durham (Fayetteville) area. Mullins has been in the National Guard for eight years and continues to serve.
“With my military experience fixing medical equipment and helicopter maintenance, I’m happy to have found another position that allows me to serve others with my proficiency,” said Mullins, who has been with Dental Fix Rx for the past seven months. “I’ve seen how Dental Fix Rx provides the faster fix for these local dentists with broken parts and enjoy being the solution that eliminates their long wait time for repairs or money spent to replace equipment that could’ve easily been fixed.”
Prior to joining Dental Fix Rx, Mullins underwent an intensive eight-week training program with the Dental Fix Rx corporate team. With the technical skills necessary and two fully-equipped Mobile Service Center vans, Bastone and Mullins deliver prompt repairs of chairs, sterilizers, handpieces, vacuum pumps and more, along with sales of new parts and devices – all at a competitive price. Prepared with the latest technology and diagnostic equipment, they are able to provide immediate services and repairs for any dental service scenario.
“Since repairs are completed on-site, Dental Fix Rx is faster and more affordable than other repair options,” added Mullins, noting that he can respond to customers within 24 hours since he is local to his service area. “The support of the franchise frees up our time so we can develop personal relationships with the practices in our community.”
The Dental Fix Rx corporate team provides centralized technological and account management services to handle the majority of the back-end office support. This allows Bastone and Mullins to primarily focus on serving local dental practices and offering first-class customer service. Dental Fix Rx clients also benefit from always working with the same experienced industry professionals, as well as no travel charges, free estimates and assessments, free emergency loaner service for compressor or vacuum pumps and personalized telephone support and account management.
Other services include equipment sales, delivery and upholstery. For more information on Dental Fix Rx of Raleigh-Durham, visit https://www.dentalfixrx.com/ or call (800) 586-0340.
Founded in 2009, Dental Fix Rx is a fast-growing mobile dental equipment repair service franchise that is revolutionizing the dental service industry by delivering immediate, on-demand equipment service, hand-piece repairs and cost-effective consumable products through its network of highly-trained franchise professionals. With local franchise owners serving businesses within their market, Dental Fix Rx completes repairs on-site from mobile repair centers that are equipped to fix a wide range of equipment found in any practice – from compressors to chair upholstery. The company has sold 250 franchises that service 18,000 customers throughout North America. For more information, visit www.dentalfixrx.com. For franchise information, call (855) 242-5230 or visit www.dentalfixrx.com/franchise/.
SOURCE Dental Fix Rx
Fishman Public Relations