BIGGBY® COFFEE COngratulates 2018 Store of the Year
BIGGBY® COFFEE Owner/Operator Kyle Kinney and Team Celebrate their Store of the Year Award
September 20, 2018 // Franchising.com // East Lansing, MI - BIGGBY® COFFEE would like to congratulate owner/operator Kyle Kinney and his team at the Portage, MI location (5132 S Westnedge Ave) on winning the prestigious Store of the Year award! This honor is announced each year at the BIGGBY® COFFEE Annual Franchise Meeting (AFM) in August and all voting is done by customers! Nominations begin in May and the results are tallied by July. Regional winners are also recognized at AFM and receive an award to showcase their incredible customer love and support.
Kyle and his team feel honored to have won and really wanted to share this with the people who visit them for a pick-me-up. “We feel blessed to have won this award and can’t stop saying thank you to all of our customers who sent in their votes,” said Kyle. “We love each and every one of them—Belinda, Sara, Teresa, Karen, Gordo, Robyn, Steve, Ron, and all of the other countless customers that make our days special!”
Being part of BIGGBY® Nation isn’t just about making delicious lattes, it’s so much more than that. “This is a family,” continued Kyle. “When you work here or buy a cup of coffee from our location, we want you to feel as comfortable and connected as you do when you walk into your own home. We are here to celebrate the good times and support you through the bad. We believe the world needs more of what BIGGBY® has to offer!”
Kyle also wanted to recognize his team and share “I can’t tell you how valuable it is for a multi-unit operator to have a team that takes so much ownership in how the store should run on a daily basis. I love walking in and seeing them talk, share, support, and encourage our customers both at the counter and through the drive thru,” he bragged. “Each and every one of our baristas cares about the person they work next to and it is very encouraging to see all of them support each other in both their job and in their life outside of BIGGBY®. We are truly a family here and I have a wonderful leadership crew that instills the family value of BIGGBY®.”
Stop by the 5132 S Westnedge Ave location to share a Pumpkin Spice Latte and a smile with the team. Whether you’re new to BIGGBY® or stopping by for the third time in a week, they’ll make sure you walk out in a better mood than when you walked in. After all, they were voted Store of the Year!
BIGGBY® COFFEE, East Lansing, Mich.-based, was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. BIGGBY® COFFEE’s cultural values of Make Friends, Have Fun, B Yourself, and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with pronounceable names like Teddy Bear® and Caramel Marvel®, BIGGBY® baristas provide a unique experience focused on brightening their customer’s day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has 275 cafes open or under contract across 10 states including: Michigan, Ohio, Indiana, Illinois, South Carolina, Wisconsin, Kentucky, Florida, Texas, and New Jersey. In 2018, BIGGBY® launched an Area Representative Program and currently has 4 area representatives in 4 states.
SOURCE BIGGBY® COFFEE