Fantastic Sams Recognized for Excellent Customer Service in Prestigious News Magazine
Newsweek Names Fantastic Sams One of America’s Best Companies for Customer Service
February 11, 2019 // Franchising.com // BEVERLY, MASS. - Fantastic Sams is proud to announce it earned a spot in Newsweek’s inaugural 2019 list of America’s Best Companies for Customer Service.
Newsweek listed Fantastic Sams, one of the oldest full-service family salon franchises in the U.S., as one of the top three hair salons in America when it comes to customer service. Among the reasons Fantastic Sams earned this honor were the likelihood of customer recommendations, its quality of communication with customers, and its range of services.
“It’s important to Fantastic Sams that our customers enjoy their salon experience; we want it to be the best part of their day,” says Denise Gorlick, Fantastic Sams Vice President of Operations. “Earning a spot in Newsweek’s inaugural list of America’s Best Companies for Customer Service demonstrates that our franchisees are making our customers happy, proud and satisfied. It’s why they keep coming back and recommending our salon services to others.”
To create the list, Newsweek collaborated with analytics firm Statista to conduct an independent survey of more than 20,000 U.S. customers. They were asked how likely they would be to recommend brands to friends and family. Respondents also evaluated brands based on quality of communication, technical competence, range of services, customer focus and accessibility.
This is one of several recent accolades for Fantastic Sams. The company also earned a spot in Entrepreneur magazine’s 2019 Franchise 500® list, the world’s most comprehensive franchise ranking. Fantastic Sams consistently earns placement in the annual ranking due to the brand strength and support it offers franchisees.
About Fantastic Sams
Fantastic Sams is one of the world’s largest salon franchises, offering women, men and children quality hair care at an affordable cost. Refining its business model over the course of four decades, Fantastic Sams is the oldest franchised unisex salon in North America. The company revolutionized the hair salon franchise industry in the 1970s by introducing a no-appointment-necessary experience to the full-service hair salon. Now the franchise has nearly 1,000 locations across the country, and it continues to grow. Fantastic Sams is headquartered in Massachusetts and it is owned by Dessange International, a multinational European luxury salon and beauty products company.
Read more about Fantastic Sams’ services and products by visiting http://www.fantasticsams.com, and discover the possibilities of becoming a salon owner by visiting http://www.fantasticsamsfranchise.com. Follow Fantastic Sams on Facebook/FantasticSamsCutandColor and Twitter.com/FSHairSalons.
SOURCE Fantastic Sams